Do you have team leader experience, airline knowledge, GDS and cruise knowledge?
If you live near Manchester then this is the role for you!! My award winning client is seeking a dedicated and customer-focused Team Leader to join our vibrant Post Booking Services team.
This is a fantastic opportunity to lead a dynamic group of travel professionals and contribute to delivering exceptional cruise experiences to our valued customers.

As the Travel Coordinator Team Leader, you will play a pivotal role in overseeing the daily operations of the Post Booking Services Team. You will ensure the delivery of personalised, high-quality service while motivating and guiding the team to meet and exceed customer expectations. Working closely with the Head of Department, you will foster a collaborative environment focused on continuous improvement and customer satisfaction.

Roles and Responsibilities:

* Lead, coach, and develop the team to deliver outstanding customer service and achieve team goals
* Monitor team performance, providing feedback, training, and support to enhance skills and productivity
* Manage complex customer enquiries and escalations, ensuring timely and effective resolution
* Oversee booking changes, documentation, and administration processes to maintain accuracy and efficiency
* Collaborate with internal departments to streamline workflows and improve the overall customer journey
* Represent the brand with professionalism, setting a high standard of customer-first attitude within the team
* Assist with resource planning, scheduling, and shift management to meet business needs
* Support continuous improvement initiatives and contribute to the development of team processes and best practices

Required Skills:

*Proven leadership experience within the travel industry, ideally in post-booking or customer service teams
*Strong passion for travel and cruises, with a customer-centric mindset
*Ability to motivate and inspire a team while managing performance effectively
*Highly organised with strong attention to detail and problem-solving skills
*Proficient in Microsoft Excel and general computer applications
*Flexible, proactive, and able to work collaboratively in a fast-paced environment
*Previous experience in the airline industry and proficiency of a GDS is essential

Interested?

Please call hollie on 0161 923 6120 or forward a copy of your CV to gemma@traveltraderecruitment.co.uk
UK based candidates need only apply