Are you experienced working in the Leisure or Business Travel Industry? Are you fully trained on Galileo Travelport, including ticketing / reissuing? Are you based in London and looking for a flexible hybrid role? Look no further!

We are working with a specialist Corporate Travel company who are looking for a Agent Product Support Executive who can support. Within this role, you will collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

• Support operational booking agents with day-to-day ticketing activities and transactions
• Assist all operational teams with reissue requests, including quoting and processing ticket reissues
• Provide day-to-day support to operational agents on all GDS processes
• Resolve any ticketing and reissue issues that arise
• Help process the booking and invoicing of NDC bookings
• Process all types of refund requests within the required timeframes
• Handle refund queries from the back office BSP team and other personnel
• Adhere to PCI procedures in accordance with regulation and Company policy

The person:

• Extensive travel agent experience in a trading or supporting role
• Comprehensive Travelport+ GDS experience and knowledge of all GDS ticketing scenarios
• Expertise in specialist fare types, reading fare rules, ticketing, ticket reissues and processing refunds
• Understanding of nett fare mark-ups to maximise profit
• Knowledge of GDS technical processes incl. scripting functions
• Knowledge of ADM investigation & resolution

The package:

• A salary of circa £38,000 (flexible for the right candidate)
• Flexible hybrid working, following an initial period of training in the office
• Monday - Friday working hours
• Healthcare cash-back scheme
• Wellness/EAP programme
• Employee discounts
• Enhanced employer pension contributions
• Service-based holiday entitlement

Interested?

Can you click APPLY or contact joe@traveltraderecruitment.co.uk