New vacancy available in South London for an Operations Executive, as an Operations Executive you will take ownership of bookings post-sale, ensuring every customer is fully prepared, informed and excited for departure. You will work closely with Sales, Finance and our global travel partners to deliver a seamless customer experiences, maximise ancillary revenue, and maintain operational excellence. This is a high-responsibility role suited to someone who thrives in a fast-paced environment and takes pride in accuracy, accountability and customer care.

The Job:

• Ensure all bookings are fully completed and departure-ready (confirmations, balances collected, traveller details submitted, documentation issued)
• Proactively follow up on outstanding balances and escalate payment failures where required
• Ensure all traveller information is collected in good time prior to departure
• Issue final travel documents and joining instructions accurately and on time
• Conduct quality control checks across all bookings
• Update internal systems and customer documentation accordingly
• Liaise with partners on tailor-made itineraries and additional booking elements
• Add and confirm extra services such as accommodation, transfers or flights
• Proactively contact customers to offer ancillary products and upgrades
• Support Sales during holiday periods and busy trading windows
• Assist in improving post-booking conversion and ancillary attachment rates
• Identify opportunities to improve and automate post-booking processes
• Support finance processes
• Maintain clear, organised booking records in internal systems

Skills Required:

• Degree educated (preferred but not essential if experience is strong)
• Confident using Word, Excel and booking systems
• Previous travel industry experience
• Strong written and verbal communication skills
• Excellent attention to detail
• Highly organised and detail-oriented
• Calm under pressure and capable of managing high booking volumes
• Accountable and disciplined in managing your workload
• Commercially aware and protective of cash flow
• Confident communicating with customers and suppliers
• Comfortable taking ownership of outcomes
• Proactive in solving problems
• Honest, transparent and collaborative

The Package:

• Salary £28,000 per annum
• South London based Hybrid (3 days office)

Interested:

• If you would like to apply for the above vacancy, please click 'APPLY' or email your cv to helen@traveltraderecruitment.co.uk