Amazing opportunity available for a Weddings Planner to join a fun, friendly team in South London this role is a one-year contract to cover maternity leave. As the Weddings Planner you will be responsible for overseeing all pre-travel planning for wedding bookings. This detail-oriented role serves as the primary liaison, ensuring accurate and consistent planning information is prepared and shared with resort teams for seamless execution.

The Job:

• Conduct wedding planning sessions for all wedding bookings assigned.
• Ensure no missed or late wedding planning sessions
• Ensure all the relevant information relating to the planning of a wedding is reviewed in all wedding planning sessions
• Exercise the utmost customer service when dealing with all wedding bookings to ensure favourable reviews for online surveys and social media
• Be responsible for all aspects of wedding bookings assigned - documentation reviews, décor and design planning, applicability to current promotions, adherence to all company guidelines and standards relating to weddings, collection of payments by stipulated due date, and finalization of all timely and accurate information to be sent to the resorts for wedding execution
• Ensure all necessary information is updated in the wedding bookings as reference
• Respond to email queries throughout the day with consideration that all correspondences from clients must be responded to within 24-48 hours
• Sell wedding décor and design options to Bride & Grooms and/or Travel Agents
• Ensure frequent communication with resort wedding personnel for wedding bookings
• Arrange all aspects of wedding functions from start to finish - documents handling, group information handling, payments, etc
• Receive incoming calls from Wedding clients and handle all escalations from clients or refer to the necessary personnel
• Support for Call Center with wedding related questions and queries
• Support for other tasks within the Wedding Department

Skills Required:

• An excellent phone manner and enthusiastic attitude is essential
• Strong organisational and time-management skills are required with the ability to work under pressure using initiative
• Excellent customer service skills with a background of Travel Sales
• Experience in the use of Microsoft Word, Excel and PowerPoint is an advantage
• A consistently high standard of attention to detail in all aspects of the role is essential
• Targets driven
• Flexible and adaptable approach to work
• Experience in a similar role required
• Must be customer friendly, have good verbal and writing skills and be a team player
• Attend familiarization trips to view weddings and meet with Wedding Department
• A willingness to take on additional responsibilities as and when necessary

The Package:

• Salary £26,000
• Working hours, 37.5 per week Monday to Friday 9.00am to 5.30pm however flexibility is required in this role
• London based Hybrid role 2 days in the office and 3 days' work from home

Interested:

• If you would like to apply for the above vacancy, please click 'APPLY' or email your cv to helen@traveltraderecruitment.co.uk