Villa Specialist Needed - Remote(Twice a month in Surrey)

My client is looking for a motivated, customer-focused Villa Specialist to join our growing sales team. This is a dynamic sales role suited to someone who thrives on building relationships, converting enquiries into bookings, and delivering exceptional service from initial contact through to post-arrival follow-up.

Key Responsibilities

• Converting inbound sales leads via telephone, email, and live chat into confirmed bookings.
• Confidently dealing with both direct and trade customers
• Delivering a consistently high level of personalised customer service
• Understanding clients' requirements and recommending suitable villa options
• Liaising with suppliers regarding availability, rates, and booking details
• Preparing accurate quotations and creating invoices
• Managing pre- and post-arrival administration
• Handling customer queries efficiently and professionally
• Reactivating previous clients and past enquiries to generate repeat business
• Maintaining accurate records within the CRM system

Skills & Experience

• Proven sales experience, ideally within travel, luxury hospitality, or property
• Strong telephone and written communication skills
• Confident in closing sales and working towards targets
• Excellent organisational skills and attention to detail
• Customer-focused with a consultative sales approach
• Ability to multitask and manage a busy workload
• Competent with CRM systems and Microsoft Office

Personal Attributes

• Enthusiastic and self-motivated
• Professional and personable
• Results-driven with a positive attitude
• Team player with the ability to work independently
• Passion for travel
• Flexible and willing to take on duties to support the wider team

What They Offer

• Supportive and friendly working environment
• Opportunity to be part of an expanding travel brand
• Ongoing training and development
• 25 days annual leave
• Additional day off for your birthday
• Salary up to £35,000 Plus Commission and Benefits

Interested apply here now or email kelly@traveltraderecruitment.co.uk