An expanding award winning specialist travel company looking to employ a dedicated and hands-on Team Leader. This ski specialist is an established and successful independent company who are growing into new destinations and are looking for a passionate skier or snow-boarder, with management experience, who can make reservations, and motivate a small team in their Cardiff offices. There is excellent opportunity to make this role your own and grow the team. A competitive basic salary and excellent long term prospects await the successful candidate! If you have drive, along with a passion for travel & ski, and want to prove yourself in a new and exciting role then this is the challenge for you! JOB DUTIES: * Be a hands on travel manager happy to develop and build your team * Sale of package holiday products, including both dynamically packaged and tour operator products. * Keep in touch with product developments and gain an expert inside knowledge of local hotels, flights and transfer options * Involve yourself in destination training and resort visits * Attract and engaging new clients. * Manage relationships with an existing loyal customer base * To make the most of every single genuine 'sales enquiry' received * Effectively to maximise revenue and profit. * Ensure the product sold to our clients and the supporting information is to the highest standard. * Communicate with clients via e-mail and over the phone. * Demonstrate total commitment to customer service at every stage * Ensure all clients return home having had a trip which exceeds their expectations * Continually strive to maintain a strong reputation for repeat business and client recommendations. * Manage long-standing supplier relations. * Keep up to date with travel industry regulations and protocol. * Embrace the companies ski product and become an expert in the options available to clients including lift passes, ski school and equipment hire * Working Monday-Friday including some evening (7pm) and weekend work. Hours will change during off-peak season EXPERIENCE REQUIRED: * Travel industry professional with experience of travel management * Strong knowledge of travel agency operations and holiday booking processes * Both tour operator packages and tailor made products. * An energetic, can-do attitude with a desire to progress yourself individually as well as the business. * A fast learner who's happy to take initiative * Good financial acumen with the ability to manage profit margins and cost control. * Natural organiser, ability to multi-task with high attention to detail. * Passionate about customer service. * Able to work calmly under pressure * Experience of TARSC would be very beneficial for this role PACKAGE: My client is offering a competitive salary in the region of £22-25k plus a performance related bonus. TO APPLY: Please send your CV to claire@traveltraderecruitment.co.uk or follow the link TO APPLY - For further information please call Claire Muge at Travel Trade Recruitment on 0121 450 9776.