Do you have the ability to identify operational trends? Can you make recommendations for improvement? Can you drive change that delivers an improved customer experience? Are you looking for an Operational role in Travel? My client is a leading supplier of adventure and group holidays, looking to successfully appoint an Operational Support Manager to join their experienced team. Why not join this exceptional company who pride themselves on placing their staff at the heart of their company/everything they do? Get in touch today to find out more.

Job purpose:

The main job purpose is to support the Head of Operations and Cluster General Managers to meet demanding key performance indicators. This will include identifying operational trends; analysing feedback; investigating opportunities; researching applicable benchmarks; making recommendations for improvement; and driving change that delivers an improved customer experience against a balanced business scorecard. This role will be mostly field based so flexibility to travel around the UK willl be required, around 50% of the time you can expect to be based from home or work from the Herefordshire Head Office.

Key Responsibilities:

* Review, provide feedback and make recommendations on departmental and Centre key performance indicators
* Champion projects that deliver operational excellence
* Drive change to ensure best in class implementation and product delivery
* Be involved with product development opportunities
* Analyse and report on Compliance and Health & Safety key performance indicators
* Identify trends, follow-up on actions and ensure a culture of continuous learning and improvement is achieved when it comes to all things Health & safety and Compliance related
* Identify staff trends and associated drivers, making recommendations on areas for improvement
* Provide support to the Head of Operations and Cluster General Managers to co-ordinate line management aspects to the Centre teams
* Support staff establishment setting, workforce planning and benchmarking
* Co-ordinate budget setting, tracking and review of management accounts
* Analyse performance centrally and by region/individual centre
* Identify and recommend opportunities for cost scrutiny and revenue generation
* Support in the costing of new projects and payback methods

About you:
* You will have a naturally inquisitive nature and be keen to investigate anomalies and opportunities
* You will have an analytical approach and a keen eye for detail
* You are a natural decision maker and are comfortable taking responsibility
* You will be able to work at a pace and deliver results under pressure
* You have very high standards and act with integrity and commitment
* You will love change, development and all innovation, as well as being resilient, flexible and adaptable

Experience required:
* You will have worked in a Senior Operational role with multi-site experience in a consumer facing environment.
* We would love you to have some project management experience and a high proven track record of delivering the very best standards
* Confident in using technology and be well versed in managing budgets
* You will have a full, clean driving license
* You will have experience in managing Health and Safety in a work environment and have sound knowledge of safeguarding requirements
* Comfortable with travelling and working on the road
* A full DBS will need to be obtained (which the company will pay for)

Package:
A range of company benefits are on offer, the salary region based on experience is up to £45k

Please follow the instructions to apply attaching your CV! For any further information please call 0121 4509776 or email birmingham@traveltraderecruitment.co.uk