Award winning Tour Operator is looking for an experienced Travel Consultant who is passionate and loves everything about travel!

Are you an experienced travel professional who is looking for a new challenge within the travel industry? Have you recently worked within the travel industry in a sales role and are keen to return to the industry? This is an exciting role, the right candidate will have a passion for the travel industry as well as looking after people and someone that can offer great customer service. This position is HOMEWORKING / HYBRID OR OFFICE based depending on what suits you!

JOB DESCRIPTION:

• Travel Consultants talk passionately about our products and offer a wealth of knowledge and experience to guide our customers into choosing a holiday that's perfect for them.
• Responsible for dealing with all inbound customer enquiries and converting these to bookings, as well as giving advice via live chat and email
• Identifying customer needs and matching them to a suitable product
• Build rapport with our customers by providing professional, informative, and friendly responses to enquiries; remaining professional, courteous and conscientious throughout
• Receive inbound calls from our customers and continue to own the relationship with those customers
• Make outbound calls to customers to follow up on potential bookings
• Updating our internal systems with accurate and crucial information
• Ensure are enquiries are dealt with quickly and efficiently in line with SLAs and with the best outcome for the customer

EXPERIENCE REQUIRED:

• A demonstrated passion for travel and ideally sales experience within the travel industry
• Able to build rapport with customers and provide an exceptional customer experience that that inspires customers to journey with us for life
• Impeccable verbal and written communication skills and strong attention to detail
• Thirst for knowledge and expanding your experience.
• A track record of building exceptional customer relationships within a customer service environment

PACKAGE:

• Salary £21,500 plus commission
• HOMEWORKING OR HYBRID / OFFICE depending on where you are based
• Hours 9am-7pm Mon-Fri, 9-5 Saturday and 10-4 Sunday
• Fantastic travel benefits included!

INTERESTED?

Please call Katy Gaskell on 0121 450 9776 or email your CV to katy@traveltraderecruitment.co.uk You can also apply via the link below.