Are you a Travel Agency Manager or maybe looking to step into a management role? Our Hampshire based client is looking for a Retail Manager to join their team.

This is a challenging position requiring quick thinking and a flexible approach, working in a small and friendly team environment. We place customer service before short term profit, and you will use and apply your in-depth knowledge of the travel industry and longhaul market to the full, to provide our customers with the very best holiday experience.

The Job:

• Converting walk-in, web-driven, email and phone enquiries into bookings
• Sourcing, creating and booking travel itineraries.
• Managing and administering bookings through to holiday completion
• Maintaining customer contact from initial enquiry to holiday completion and beyond
• Working closely with UK tour operators and our overseas partners
• Managing a portfolio of regular group bookings (typically 5 - 20 people) to events worldwide.
• Representing the company at local shows and events
• Developing and implementing retail marketing strategies, including social media posting and website updating
• Controlling mountains of paperwork

Skills Required:

• In-depth knowledge of the longhaul market
• Extensive travel agency experience
• Direct customer sales and relationship building
• Creating tailormade itineraries
• Organising group travel
• Extensive travel in Asia, South Africa, Australia, and New Zealand

• Other specialist interests (e.g. skiing, sport) with travel business potential
• Proven record of converting leads into bookings
• Proven travel management experience
• Ability to inspire confidence in customers and suppliers.
• Enthusiastic and self-motivated team player
• Excellent organisational skills and attention to detail

The Package:

• £28,000 - £30,000
• Working hours Tuesday - Saturday

Interested:

• If you would like to apply for the above vacancy, please click 'APPLY' or email your cv to helen@traveltraderecruitment.co.uk