Technical Support Executive required for a leading provider of online booking tools! We are seeking a personable Travel Industry Professional, with a background in Corporate or Leisure Travel who has good GDS knowledge and a passion for travel technology. You will be on hand to offer frontline support to customers through telephone, email and online support methods to help diagnose and resolve technical issues in a quick and efficient manner.

If you have a solid background in travel and are great with both people and systems, this could be the new and exciting role you are looking for! A fantastic career opportunity and salary package awaits the successful candidate!

JOB DESCRIPTION:

* Ownership of customer communication and contact with respect to operational issues and enquiries. To provide front-line support through a variety of methods such as telephone, email and online support methods.

* Thorough and detailed investigation of customer issues with the ability to provide 1st line support across multiple products and technologies.

* Incident management ensuring a continual and consistent workflow to both the support and development aspects of the business which provides confidence to our customers.

* Proactively communicating with customers to deliver an experience that goes beyond their expectations and looks to improve knowledge and understanding of products and solutions.

* Work closely with internal stakeholders as well as suppliers and partners. Ensuring a professional and appropriate relationship for handling queries and integrating services.

* Support new and continued development through regular testing with structured and well delivered feedback.

* Deliver against the key business objectives, business service level agreements with an awareness and aptitude to consider individual key performance indicators.

* Skills & Experience

EXPERIENCE REQUIRED:

This opportunity would suit an experienced Business Travel or Tour Operations Consultant, ideally with some supervisory or training and development experience, and experience of online booking tools. You will have a sound knowledge of travel booking and back office systems. You will be personable, a great communicator and organised.

THE PACKAGE:

A competitive salary is on offer, which will be dependent on experience plus benefits and Monday - Friday and a great opportunity to step into a niche role!

INTERESTED?

Please follow the instructions to apply or contact Trave Trade Recruitment for any questions on 0161 9236120. Manchester@traveltraderecruitment.co.uk