This successful and well-known tour operator is seeking a knowledgeable and experienced system support analyst with a proven background of implementing and supporting in-house reservation systems, ideally Travel Studio. The main duties of this role are to ensure that issues and queries are logged, tracked and resolved with the assistance of system vendors. You will test and analyse bug fixes and new features involving members of the wider business as required. The successful applicant will work within the Business Solutions Team reporting to the head of department. We are keen to speak to any candidates with experience of supporting any reservation systems for tour groups. A good understanding of the processes and features required for operation day to day is essential along with a logical mindset and good interpersonal skills. This is an exciting opportunity to join a small friendly team central to a growing organisation and be part of their future success. Key Responsibilities: *Understanding & analysing the business process *Troubleshooting and logging issues on a ticketing system *Compile documentation for bug, enhancements and reports *Manage the weekly tickets logged within the business and with the supplier *Facilitate training one on one or a group training *Assist in supporting in-house teams during application development, testing & implementation *Work with 3rd parties on deploying the fixes in various environment, testing these fixes and then deploying them Skills and experience: *Excellent verbal, written and interpersonal communication skills. *High attention to detail and ability to resolve issues independently *Excellent planning, organisation and decision-making skills *Understand and work with changing priorities *Proactive, receptive to new ideas and adaptable to change *Critical and analytical thinker who can quickly and systematically analyse the root cause of problems before taking corrective action *Ability to work effectively in a team and autonomously *A team player attitude, with the ability to work autonomously This is initially for a minimum of 6 months with the option to extend thereafter. The successful applicant can expect a very competitive salary along with a very friendly and relaxed working environment. If you feel you have the required experience and skills please submit your CV by applying online to this advert.