We are looking for a Social Media Executive to join a fun and friendly team in London . As the social Media Executive, you will be responsible for being a dependable and knowledgeable first line of contact with clients and potential clients on social media sites including, but not limited to, Facebook and Instagram. As a client-facing position, the role's main objective is to engage with users about matters related to the brand including pre and post-travel enquiries, quote requests, complaints and community engagement.

A Social Media Customer Engagement Executive is responsible for building trust with customers through open and interactive communication.

The Job:

• Monitor the social media inboxes, responding to messages including pre and post-travel enquiries, quote requests and general enquiries, in a timely and professional manner
• Using internal systems to access booking information, to assist with customer queries.
• Monitor reviews and, working with the Customer Service team, develop public responses in a timely manner
• Generate conversation with social media users and attract potential customers by addressing questions and concerns on brand pages, communities, and forums.
• Engagement on social content, maintaining the voice and reputation of the brand in all interactions on main handle accounts, resorts accounts, FB groups, and other channels.
• Monitor conversations surrounding our business using social listening tools and features provided by social media platforms.
• Assistance with Content Management. Copywriting, scheduling, monitoring, and moderating posts across social media platforms, leveraging user-generated content.
• Collaboration with remote teams within the Social Media department, as well as other branches of Digital Marketing, Customer Service, Operations, Public Relations
• First-level Crisis Management. Directing customers to appropriate channels and escalating issues to appropriate departments for addressing

Skills Required:

• Proficiency in use of social media and knowledge of product features
• Experience in Customer Service, Community Management or Digital Marketing
• Strong English communication, reading and writing skills.
• Copywriter with ability to proofread.

The Package:

• Salary £24,000

• Hybrid working - 2 days office / 3 days homeworking.
• Fun, inclusive office environment
• Personal development budget
• Monthly Social Squad perks and events
• Birthday day off

Interested:

• If you are interested in the above vacancy, please click 'APPLY' or email your cv to helen@traveltradeerecruitment.co.uk