City of London, London
  1. Business Travel
  1. Permanent

An exciting new vacancy has become available for a Senior Business Travel Consultant to join a leading Travel Management company based in the heart of London. Are you a Senior Business Travel Consultant who is Amadeus proficient? Are you happy to work hybrid? If yes - this role could be perfect for you!

Key Responsibilities:
* Dealing with any enquires received by phone and email
* Dealing with complex itineraries including any flights, hotel, care hire and rail etc
* Offer the best solution to your customers whilst optimizing profit
* Providing quotes as well as issuing and reissuing tickets as well as refunds using GDS Amadeus
* Manage queues and issue tickets prior to deadlines as well as handling any scheduled changes from airlines
* Maintaining relationships with each customer
* Stay up to date with the latest travel technology
* Collaborate with the CEO to support the development of operational systems
* Ensure that complaints and compliments are logged
* Keep up to date on new products, fares, entries, developments, and changes within the industry
* Work with client services and account managers to ensure any major problems/complaints are responded to in a timely manor
* Assist team members with fares, ticketing, re-issues, complaints, and customer queries
* Ensure individual KPI's are met
* Assist with any ad-hoc projects where necessary

Skills Required:
* Proficiency on GDS Amadeus
* Excellent knowledge of fares
* Competency on all ticketing processes

About you:
* Good written English
* Driven to solve problems for customers and team members
* Knowledge of international travel products, geography, and current affairs
* An excellent team player

What's on offer?
Competitive salary of between £30,000 - £35,000 DOE
Hybrid or remote
Shifts between 8am - 8pm
Monday - Friday

Interested in joining a leading TMC? Please click apply or contact

Save as a job alert