JOB DESCRIPTION:
As the Retail Travel Branch Manager your duties will include:
- Lead the branch to exceed sales targets, whilst offering exceptional customer service and growing the brands reputation
- Be the external face of the company, dealing with all face to face and telephone enquiries from customers
- To deliver and exceed individual sales and productivity
- Contribute towards the sales and profit targets of the business
- To contribute new, alternative and innovative ideas of achieving new business
- To be proactive in feeding back ways to enhance sales
- Participate in making holiday bookings
- Participate and willing cooperate with colleagues to achieve the team objectives
- Look for innovative ways to generate customer enquiries and put them into practice
- Keep your own product knowledge up to date and make best use of the information facilities available
- To lead by example - demonstrating to the team an exceptional high level of customer service going above and beyond
- Dealing with management and travel related administration.
- Working on a rota basis to cover 0900-2000 Mon - Fri and a rota for weekends too, with time off mid-week when a weekend is worked. (Sat 1100-1900, Sun 1100-1700)
EXPERIENCE REQUIRED:
The successful candidate will ideally have current retail travel manager experience, with the ability to motivate and inspire. You will also have solid product knowledge and be confident in talking about and selling long-haul and short-haul destinations. A proven back record in reaching and exceeding targets, excellent customer service and a real drive and passion for travel are also required! The main aim of this role is to build and maintain a new customer base and will focus on putting together travel itineraries so your product and destination knowledge is essential. To succeed in this role you must have outstanding time management skills and the ability to effectively organise the workload for the branch.
THE PACKAGE:
Offering a highly competitive basic salary depending on experience, additional bonuses, company benefits and discounts, as well as career progression are all available for the successful candidate.
INTERESTED?
If you are keen to be considered for this Retail Travel Branch Manager role in the Leicester area, please follow the instructions to apply, send your CV to me at katy@traveltraderecruitment.co.uk and if you have any questions please call Katy Gaskell on 0121 450 9776
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