Amazing opportunity available for a Reservations Agent to join a fun, friendly team in Southwest London , this role would be most suited to someone with a Real Estate or Hotel background.
The Job:
* Responsible for responding to all enquiries in a timely matter.
* Responsible to have correct availability and updated calendar.
* Responsible for allocating properties on daily basis, making sure to maximise revenue.
* Monitor daily bookings and ensure assigned properties are prepared prior to check-in.
* Communicate with all relevant employees to ensure delivery times are met.
* Planning and scheduling the workload and manpower to make sure targets are being met on a cost-effective basis.
* Ensuring and providing flawless, upscale, professional, and high-class guest service experiences.
* Analyse customer feedback and provide strategic direction to continuously improve the overall rating.
* Provide upscale guest service experiences for clients throughout their stay.
* Actively listen to and resolve complaints.
* Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
* Promote all Property amenities, conveniences and programs offered.
* Appraise team's performance and produce regular reports.
* Examine daily operation duties, assign tasks and check on progress.
* Analyse customer feedback from Property guestbook and online reviews and suggest ways to improve ratings.
* Recommend local tourist spots, including places to dine, shop and sight-see.
* Establish friendly relationships with regular Property clients.
Skills Required:
* High level of interpersonal skills including the ability to be able to interact with people at all levels.
* Time management skills
* English, Knowledge of additional languages is a plus.
* Positive approach toward all tasks
* Pro-active and resilient individual
* Experience in the Reservations Department of the hotel/hospitality industry.
The Package:
* Salary £25,000 - £35,000
* Monday to Friday
* Weekend availability
* Bonus scheme
* Commission pay
* Performance bonus
* Yearly bonus
Interested:
* If you would like to apply for the above vacancy please click 'APPLY' or call/email Helen 02038879444 helen@traveltraderecruitmnt.co.uk