Are you from a Luxury Travel / VIP Corporate background??

A very niche high end tour operator is looking for a Private Client Manager, to solely deal with there high end ultra-luxury clients!!

RESPONSIBILITIES:

• Differentiating and reinforcing the attraction of the Members Club on a consistent basis through a comprehensive understanding of the business, the client's requirements and proactively communicating ideas and trends
• Organise and host private dinners for prospective and current clients
• Visiting clients at locations to suit the client, being prepared with travel ideas that will inspire and delight the client Proactively re-engage with our prospect database to help continue to grow the members Club.
• To be responsible for the customer journey of every client throughout the whole sales process providing a consistent and excellent level of service
• Ensure that any serious complaints are fully investigated in order that accurate responses are sent to the clients and a high level of customer care is achieved
• Ensure all complaints are dealt with in line with ABTA time limitations
• Identify any problem areas and liaise with the Product Managers or overseas offices as necessary to ensure issues are addressed
• Help and prepare for and then attend client events and provide feedback and information on their requirements and future travel plans

Experience Needed:

• A minimum of 5 years luxury travel experience required
• Experience of client acquisition preferred but not essential
• A positive team player
• Articulate and creative
• Exceptional attention to detail

Package:

• Salary £38,000 Plus Commission
• Hybrid Working
• Exclusive Holidays Discounts

Interested please apply or email kelly@traveltraderecruitment.co.uk