Are you looking for a Part-time position, working for one of the UK's leading Tour Operators within a Sales Support department? This could be a great opportunity for you!

My client is looking for a part-time Customer Service Executive, who is based in the Glasgow area. Their award-winning service means exceptional, once in a life-time experiences created and centres around each one of their customers. Within this role you will play an instrumental part in resolving pre and post travel concerns of their clients to a satisfactory, timely resolution via several channels.

Responsibilities:

• Handling customer enquiries via e-mail and ensuring all calls are logged
• Responding to complaints via telephone, e-mail, and letter
• Responding to complaints/enquiries via social media & Trustpilot
• Completing admin and updating records
• Communicating with other departments, admin, finance, sales etc.
• Reporting trends and common complaints to prevent repetition
• To help customers resolve issues and protect the brands
• Work in line with company standards terms and conditions and ABTA code of conduct and ATOL license
• Handling schedule changes & product changes in a timely manner to meet clients' requirements
• To maintain a positive mind-set in difficult cases to ensure customer satisfaction
• Enhance customer experiences of our company

Experience Required:

• Exceptional customer service skills
• Outstanding verbal and written communication skills
• Professional, highly organized with strong attention to detail
• Pragmatic approach to problem solving
• Ability to priorities and manage workload
• Experience in corporate Social Media responses - not compulsory
• Ability to work under pressure and independently when required
• Positive attitude and empathetic approach to cases

THE PACKAGE:

This is a Part-time position, working 3 days per week (flexible on the days), Homeworking however you would need to be based in the Glasgow area.

Offering a Part-time salary of £12,192, with working hours: Monday to Friday 09:00 - 17:30 (7.5 hours per day) in addition to excellent pension scheme, private health insurance, a superb staff travel programme

INTERESTED?

Please follow the instructions to apply, attaching your CV. For further questions please contact Michelle on 0161 9236120 or michelle@traveltraderecruitment.co.uk