- Operations / Back office
- Permanent
JOB DESCRIPTION:
*Manage, mentor and motivate the UK & India team
*Help the reservation team maximise every sales opportunity, whilst maintaining the highest levels of service and quality within a customer focused environment
*Manage the customer service department & deal with customer complaints via incoming calls/emails efficiently and professionally, ensuring customer satisfaction at all times
*Accountability for team performance, including coaching and development of team members individual performances & taking action as appropriate
*Lead a weekly "Leads & New Business" meeting for pitches, ideas and new company proposals for the team to take on - Manage and track all relevant follow ups.
*Monitor and report on budgets, revenue and bookings. Ensure the team are generating incremental revenues from existing clients by up-selling additional advertising opportunities
*To ensure all revenue and KPIs are met - The ability to set, meet and exceed targets
*Airline contract and & offer negotiations knowledge
*Monitor competitor activity and travel industry changes
*Identify and attend client specific exhibitions and other promotional & networking events
*Aid in building a strong internal and external profile for the company.
SKILLS & EXPERIENCE:
*Proficiency in a GDS - Worldspan & Amadeus
*Must have a minimum 12 months experience in management within the travel industry
*Excellent Communication Skills & customer service skills and experience managing in telephone sales environment
*A positive and enthusiastic approach and the willingness to be hands on
*Highly organised and ability to manage multiple tasks and/or projects concurrently
*Proficiency in English; knowledge of additional languages is an advantage
*Professional telephone manner
*Strong PC skills
.
THE PACKAGE:
The Salary ranges from £24,000 - £27,000 DOE.
INTERESTED?
If you're keen to be considered for this excellent role, please send your CV to aiste@traveltraderecruitment.co.uk or call Aiste on 0203 887 9444
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