An experienced Operations Manager is required for a leading reputable Tour Operator, you will be responsible for the overall operations. Do you have experience in tour operations with adventure travel a distinct advantage?
Main Tasks:
*Being responsible for overall operations of approximately of all escorted group tours
*Negotiating with ground handlers to contract services at competitive prices
*Liaising with ground handlers with regards to allocations, rooming requirements and any additional services required
*Ensuring standards of safety and quality are adhered to in all aspects of tour operation
*Creating client's literature and maintaining the accuracy and effectiveness of all such documentation including tour dossiers, pre-departure information as well as web copy
*Maintaining an accurate record in the database of all bookings
*Quoting, holding and booking flights for clients via airlines or flight consolidators
*Preparation of pre-tour paperwork for tour leaders including accounts
*Briefing & Debriefing tour-leaders to ensure that tours are maintained and tweaked to ensure high standards of customer satisfaction are adhered to
*Keeping Sales and clients informed with regards to any tour changes
*Rotation of the 24-hour emergency mobile (typically 2 in 8 weeks)
*Dealing with client enquiries (When called upon to do so by Sales) with knowledge and politeness by phone/email or in person
*Helping at trade shows and slide shows
*Managing any operational & crisis issues whilst tours are on the road.
Skills Required:
*A passion for travel and an acute understanding of the often-complex nature of adventure travel organisation
*Ability to set and work deadlines
*Good knowledge of travel geography, itineraries and visas
*Attention to detail, ability to plan ahead
*Able to work on own initiative
*Customer service capabilities, able to deal with a variety of clients
*Multi-tasking skills
*Patience and persistence in dealing with foreign countries and getting answers
*Excellent telephone manner, with excellent written and spoken English
*Excellent organisation / communication /interpersonal skills
*Good presentation, clean and tidy
*Computer literate
*Numerate
*Ability to deal & negotiate with clients and agents face to face, by phone & by email
*Understanding of what the adventure/cultural traveller wants to experience
*General knowledge and keen interest in travel
*A commitment to good ethics and responsible travel
The Package:
*The successful candidate will be offered a salary of £28,000 - £30,000, £60 / week when managing the 24hr emergency duty phone
Interested:
*If you are interested in the position, please click to 'APPLY' or send your CV to helen@traveltraderecruitment.co.uk or call Helen on 02038879444