Established Tour Operator, specialising in luxury adventure and expedition travel is looking to recruit a hands-on, experienced Travel Operations Manager to manage and lead a high performing global team.

As Customer Operations Manager, you'll design and run the operational backbone that enables exceptional travel experiences to unfold seamlessly, from booking through to return. This Tour Operator team are both office & remote based, so you will be flexible to travel to offices on occasions. Salary is competitive, based on experience, with additional team & company bonuses, and additional benefits. If you have solid travel operations management experience within the travel industry or a luxury industry, and a true love of travel and the outdoors, this is a challenging, exciting and rewarding next step.

THE COMPANY

A UK based Tour Operator, with a global team specialising in luxury adventurous trips to Antarctica, Patagonia and Arctic. It's a team of innovative, knowledgeable, values-led and driven people, who know their customers can use their extraordinary travels and protect the planet. They're now growing their team again and strive to continue to be game-changers in the Travel Industry.

JOB DESCRIPTION:

• As Customer Operations Manager, you'll design and run the operational backbone that enables exceptional travel experiences to unfold seamlessly, from booking through to return, even during peak seasons and live travel disruption. You'll balance demand, team capacity, and system performance to ensure our operations are efficient, predictable, and resilient in the face of the unique complexities of remote expedition travel.
• You'll lead the planning and preparation that keeps the busy travel season running smoothly, building clear processes, robust forecasting models, and confident incident response frameworks.
• From workflow management and SLA oversight to CRM optimisation and automation, you'll ensure our systems and teams are fully equipped to support customers embarking on once-in-a-lifetime journeys.
• Working closely with Sales, Customer service, and Product departments, you'll ensure that every promise we make about travelling to Antarctica or Patagonia is operationally deliverable.
• If you're energised by building scalable systems; interested in how technology can play its part, leading calmly under pressure, and turning the complexity of adventure travel into clarity and confidence for customers, this role offers the opportunity to shape how a purpose-led, global adventure travel company operates at its best.

EXPERIENCE REQUIRED:

• Travel sector OPERATIONS TEAM MANAGEMENT - ideally at least 4 years' experience, with a strong track record of travel operations
• Experience working within a travel agency, tour operator, or expedition travel business, with a strong understanding of pre-departure processes, complex itineraries, and customer care within adventure or experiential travel environments

PACKAGE & BENEFITS

• Base Salary: £44,000 - £46,000 plus bonus
• Holiday: - 25 paid holiday, in addition to your birthday and public holidays
• This is a full-time role of 37.5 hours per week, Shifts scheduled between 07:00 - 22:00 GMT, Monday to Friday which re worked on a planned rota within the operating hours below. Rotas are scheduled in advance to provide consistency and predictability, with the majority of shifts falling within standard business hours. Some earlier or later shifts are required to support our global customers. One weekend per month on-call, with compensatory time off provided
• The opportunity to travel to our destination based on business requirements
• Annual International Togetherness Event
• Monthly company bonus
• Company laptop
• Wellbeing support
• A supportive, globally connected culture where balance and belonging matter

INTERESTED?

Follow the instructions to apply, attaching your CV. This vacancy is being managed by katy@traveltraderecruitment.co.uk / 0121 450 9776. Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry? We have a variety of different opportunities so do submit your CV to us! You must have full rights to work in the UK and be based in UK for work. We have a high volume of applications, so unfortunately, we are unable to reply to unsuccessful applicants.