Role: Operations Manager

Location: Manchester

Salary: £24,000 - 30,000 DOE

Hours: 40 hours Mon-Sat (on a rota) with some Sundays in busy periods

Are you an experienced Operations Manager within the travel industry?

Would you like to join a successful and growing company to lead their operations team?

As an Operation Manager, you will be responsible for the effective and efficient management of all Operational functions. You will ensure that all functions are carried out in a way that provides

excellent service for our customers and maintains maximum profitability for the company.

Our Operations Department roles are varied and includes (but not limited to) making reservations using online & offline systems, processing booking amendments & cancellations, processing and updating schedule changes and special requests, quality control checks and processing invoices and documentation.

Responsibilities of an Operations Manager:

• Lead, motivate and develop a dedicated team of Operations Co-ordinators/Executives.
• Ensure all roles and tasks are performed to strict company standards, assisting the team

to complete tasks when necessary

• Ensure 100% customer satisfaction at all points on our Customer Journey
• Work closely with other departments to ensure best practice processes are followed at all

stages of our Customer Journey.

• Identify and implement improvements to our booking process journey.
• Maintain and develop relationships with suppliers and service providers to ensure our

clients always get the best attention, both before & during travel period.

• Analyse and monitor customer satisfaction levels and make recommendations to

continuously adapt and improve the Customer Journey

• Assist and liaise with other internal teams and departments concerning any Operational

matters

• Lead your team and assist with all HR functions of the department, including but not

limited to Recruitment, Performance Management, Training and Appraisals.

• Be part of the Duty Manager/Out of Hours team
• Crisis Management, provide assistance to clients & internal teams in the event of any

external crisis that may arise

• Any other duties that may arise

Skills & Experience as an Operations Manager:

• Confident working within a busy varied role supporting a team but also playing a hands-on

role within the department,

• GDS knowledge - preferably Amadeus,
• Positive attitude and good communication skills,
• Flexible and adaptable to drive/achieve the departments goals and objectives,
• Ability to work under pressure,
• Take a solution focused approach to problem solving.
• Strong organisation & customer service skills.
• Knowledge of our Long-Haul Destinations preferred, but not essential.

To apply for this Operations Manager role, please follow the link or contact nichola@traveltraderecruitment.co.uk / 01619236120