One of our favourite TMC's to work with are now seeking a Corporate Operations Manager to join them.

Duties:

• Manage the London Corporate team for both operational performance and all aspects of general staff management.
• Oversee the daily function of all Corporate business within the London office to achieve an effective, successful and profitable operation.
• Work with Operations Director to evenly distribute client accounts in consideration of agent/client compatibility and regional workloads, ensuring processes remain for continuity of service by all agents for any client.
• Provide support, mentoring and coaching to enable staff to effectively and accurately service clients. Observe day-to-day agent Corporate tasks to ensure all responsibilities are fulfilled.
• Take ownership of personal and team understanding and adherence to all applicable policies and rules, with a focus on PCI and anti-bribery compliance.
• Monitor, identify and address training needs and devise development/progression plans.
• Coordinate staff holidays and other absences, ensuring all are recorded and processed correctly.
• Attend and encourage attendance to agreed and relevant training and Lunch & Learn sessions, familiarisations, supplier functions and events etc.
• Complete appraisal reviews according to company procedures. Conduct regular team meetings and meet with individuals as required.
• Check departmental staff resourcing and actively participate with recruitment activities alongside the Operations Director.
• Supervise the implementation of new client accounts.
• Seek to minimise errors and costs and maximise revenue and profits for both individual agents and the division as a whole.
• Review monthly P&L figures and contribute to annual budget and forecast processes.

Package:

• Hybrid working - London
• Salary £55,00 Plus Bonus
• Luxury offices in Central London location
• Fantastic benefits
• Ever growing company

interested apply here now or email kelly@traveltraderecruitment.co.uk