- Operations / Back office
- Permanent
The Role:
*Producing client/agent invoices, emailing confirmation documents.
*Checking bookings in an orderly fashion so that prior to tickets being issued and final documents being completed all aspects have been checked and verified as correct.
*Entering client's personal data into the reservation system and chasing missing information.
*Acquire knowledge of the company's products and practices so that clients telephone enquiries can be efficiently answered.
*Be responsible for processing Amendments and Cancellations to clients existing holidays as per client/agents request.
*Booking Chauffeur transfers for our exclusive tour collection
*Sharing the duties of responding to operations inbox emails, organising the post and checking Amadeus queues on a roster basis.
*Learn the duties of other team members so that holiday and sickness cover is provided. A cross trained team is an effective team.
*Taking payments over the phone for direct client bookings.
*Assist with the daily phone calls from clients/agents with visa questions. #
Skills Required:
*Highly customer focused
*Excellent written and verbal communications Skills
*Ability to plan & prioritise effectively, well organised
*Strong inter personal skills
*Computer literate
*'Can do' attitude, proactive, takes initiative
*Keen to learn, enthusiastic and honest
*Working knowledge of Amadeus or GDS
The Package:
*Basic salary of £18k - £21k dependent on experience plus company benefits
Interested:
*If you would like to apply for the position please click 'APPLY' or send your CV to helen@traveltraderecruitment.co.uk or call Helen on 02038879444
Create job alert
Similar jobs
Up to £22500 per annum + + performance bonus
Middleton, Greater Manchester
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We have an exciting opportunity for you to join our team as a Cruise Aftersales Executive
25665NSP
£22000 - £25000 per annum + Additional Company Benefits
Sheffield, South Yorkshire
A leading provider of corporate accommodation, meetings and events is seeking an organised Administrator to join it's established successful and friendly team.
25374GTH1