Established luxury travel company, who set the standard for luxury adventurous holidays are expanding their team in Cheltenham (hybrid working available) are seeking an Operations Executive, with fantastic organisational skills, to join their Tours Team. There is a competitive salary, extensive benefits and realistic career progression opportunities! As an Operations Coordinator (or Consultant) you will be responsible for the successful operating of our luxury Tailor-Made travel itineraries, accurately booking all ground arrangements for multiple departures of European tours. You will be working with the internal sales team and suppliers to ensure the smooth operation of the tour

JOB DESCRIPTION:

Operations

• Accurately book all services required for the successful operation of the tour within the budget set
• To liaise with agents directly on any changes or operational requirements
• To accurately cost any additional requests or changes
• Prepare detailed documentation for tours
• To log and share feedback from each tour, to ensure that improvements are made promptly
• Successfully deliver the guests' tour so it runs perfectly and exceeds their high expectations
• Operate the targeted volume of tours (by sales value) within a given year

Financial

• Taking full responsibility of a tour's cost control and margins
• Ensuring necessary payments are made and received at the appropriate time
• Preparing accurate client payment and agent commission statements
• To assist the Finance Department with invoice queries as they arise.
• To manage tour costs in order that budgeted margins are achieved
• To enter financial data onto reservations system in a timely and accurate manner

Quality Control / Customer Service

• To have the highest standards of quality at the forefront of mind
• To proactively highlight potential Customer Service problems and take steps to make improvements
• To investigate and provide information to enable a response to customer service issues.

EXPERIENCE REQURED:

• A confident, positive attitude
• Strong spoken and written communication skills. A second European language is advantageous
• Good level of geographical and general knowledge of Europe is advantageous
• Up-to-date knowledge of Outlook, Word, Teams and Excel
• Numeracy and good, basic mathematical understanding
• A real passion for travel
• Ability to multi-task and work under pressure extensive
• Attention to detail
• A willingness to develop relationships with key suppliers
• Good and effective time management

THE PACKAGE

• Competitive salary plus commission & bonus plan
• Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
• 25 days annual leave - in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
• Discounted trips (includes friends and family)
• Discounted Gym Membership
• Private Healthcare
• Life Assurance
• Hybrid working
• Enhanced Paid Parental Leave
• Employee Assistance Program - includes access to wellbeing resources and counselling
• Recruitment Referral Bonus
• Cycle to work scheme
• Season Ticket Loans
• Regular Social Events

INTERESTED?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on 0121 4509776 or claire@traveltraderecruitment.co.uk Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually.