Are you currently an Operations Expert working in the travel industry?

Do you have experience in ticketing, with excellent knowledge of international fare rules and policies?

We are working with a lovely company who are looking for an Operatons and Sales Support Executive to join their fabulous team

Role & Responsibilities:

• Book and ticket international and domestic air travel using Galileo GDS system
• Confidently and effectively manage schedule changes, cancellations, re-issues and refunds within deadlines and whilst ensuring minimal costs and penalties to the business.
• Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions.
• Book on-request ground elements via various platforms including hotels, cruise, rail, ferries, car hire, motorhome, excursions & transfers.
• Handle general enquiries on any/all of the above from both internal teams and external customers.
• Demonstrate a customer-centric approach and proactive communication via phone and email.
• Collaborate with internal departments to ensure a consistent and streamlined service.
• Stay updated on airline and supplier policy changes, industry regulations, and travel technology tools.

Experience Required:

• Previous experience from within travel operations and customer support is essential.
• Proficient GDS experience is essential - GAL would be preferable.
• Strong knowledge of international fare and airline rules along with the ability to communicate effectively with external contacts.
• Excellent interpersonal skills with the ability to build trusting relationships with colleagues.
• Additional knowledge of cruise, rail and ground products would be a strong advantage.
• Ability to confidently support customers and/or other areas of the business in emergency or crisis situations.

To apply please click below, alternatively email jane@traveltraderecruitment.co.uk with your CV and a cover letter of why you feel you are the ideal candidate for the role