An opportunity has to work as a Luxury Travel Advisor with a small independent Luxury Villa Specialist Company, who offer stunning handpicked Villas, haciendas and cortijos in Spain mainly located in the beautiful resorts of Marbella and Malaga. If you have an in depth knowledge of this region and want to put this knowledge to use, this is the ideal role for you! This is a role for someone looking to start in a young, boutique travel agency which has a bright future and is undergoing rapid growth. You will be keen to learn all aspects of then business, happy doing a range of tasks in between taking bookings. Salary is dependent on experience (circa £24k pa - £26k pa) plus bonus, excellent benefits (they put employee well-being at the heart of their business!) and hybrid working is available (offices are in a small market town commutable from Sheffield, Barnsley and Huddersfield).

Job Description
The successful candidate will be the first point of contact potential guests have with the company and they will effectively and patiently match clients with the right villa to secure a reservation.
- Maintain excellent product knowledge resulting in a high volume of conversions
- Handle new enquiries to quickly establish the needs of the client and matching them with the right property/resort
- Follow up all enquiries who have not yet booked
- Attend to the live chat, enquiries from website and phone lines to quickly respond to enquiries
- Monitor availability and cross-sell available gaps to clients with flexible plans
- Run and send out booking reports to suppliers
- Maintain close communication with colleagues to resolve any issues with pricing or sales materials
- Bookings admin; logging sales, raising invoices and bills, ensuring all automated emails are sent on schedule, log payments and keep booking notes always up to date.
- Processing amendments and cancellations ensuring accurate communication
- Logging special requests and gaining agreement from suppliers

Experience Required:
You will have some experience in a high-end tailor-made/concierge/villa-only role, and a natural passion for Spain and Spanish culture. Working in a very small team won't phase you. You'll often work with ultra-high net worth clients, and as our Luxury Travel Advisor you should be comfortable working with clients from different cultural backgrounds, often speaking different first languages, and for whom price is less important than excellent service. You will have good first-hand knowledge of Spain (and predominantly the Marbella/Malaga area) through regular travels or having worked there. You may pride yourself on knowing about the hottest new openings and places to see and be seen, but perhaps more importantly, you have a good insight and love for the food, wine and culture of Spain. There will be a good amount of admin involved; you will be expected to develop good working practices and document company guidelines for subsequent colleagues to pick up and follow. If you are competent with a few basic systems, you will hit the ground
running:

The Package:
Starting salary is dependent on experience, but in the region of £24k - £26k pa plus company related performance bonus. This can be office-based or a hybrid role, subject to you having a suitably quiet home office space (a computer will be provided). They prioritise family and wellbeing so we are open to flexible patterns to ensure you can enjoy a good work-life balance. Some overseas travel may be required to familiarise yourself with the product, as well as company training days possibly requiring overnight stays (London).

INTERESTED?
Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge 0161 9236120 claire@traveltraderecruitment.co.uk