My client is well-established, with over 40 years' experience in luxury travel. Offering bespoke and an exceptional luxury travel experience. No request is too small and no challenge too big.

Providing a personal approach, with dedicated specialists, renowned for having the finest skills, knowledge and contacts in the industry.

RESPONSIBILITIES

• Delight our clients, by curating unforgettable travel experiences
• To 'look beyond' the client's requirements, by pro-actively seeking exciting and innovative ways to deliver an exceptional holiday experience
• Proactively contact clients and agents to promote Carrier's new and existing product offerings and value propositions
• To be the first point of contact for all client/agent enquiries regarding any concierge requirements and be able to confidently liaise via telephone and email
• Provide an exemplary concierge service to all clients' post-sale, timely and accurate response to service requests
• To be able to meet deadlines for turnaround of requests within SLA timeframes
• Provide comprehensive concierge service to internal reservations teams
• Provide support and assistance for other teams, when necessary, with a 'can do attitude'
• Proactively look for opportunities to enhance the customer journey at every touchpoint
• To maintain your own personal level of expertise, both technically and product knowledge, which may include attending familiarisation trips

EXPERIENCE REQUIRED:

• Previous experience of demonstrating service excellence in the luxury sector
• Exceptional attention to detail
• A logical thinker and tenacious problem solver
• Excellent organisational skills
• Confident working under pressure, and be self-assured
• Strong multitasker, able to prioritise and manage varying workloads and priorities
• Excellent communication skills, both written and verbal, and the ability to speak with high net-worth agents / clients
• Proficient in Microsoft Office including Outlook, Word, and Excel
• Willingness to learn new skills and adapt to change
• Good knowledge and understanding of the English language especially written English
• Desirable: knowledge of tour operator reservations system, Dolphin.

THE PACKAGE:
My client is offering an excellent basic salary, that is dependent on experience, but circa £23k - £27k pa. plus, Annual bonus based on business targets. Further company benefits include discounted personal travel, company pension scheme, flexible working hours, cycle to work scheme and unpaid leave entitlement

INTERESTED?
If you are keen to be considered please follow the instructions to apply attaching your CV. For any questions contact Michelle on 0161 923 6120 or michelle@traveltraderecruitment.co.uk