Amazing opportunity for a Luxury Travel Branch Manager to oversee the operations and sales of our London office and remotely support our associate and affiliate partners. This role is pivotal in ensuring the smooth day-to-day running of the business, fostering a collaborative team culture, and maintaining the highest standards of service and operational efficiency. You will be responsible for managing our in-office staff, including Travel Advisers, Content Creators, and Travel & Finance Administrators, while providing strategic support to our remote partners.
The Job:
* Manage and mentor the in-office team, including Travel Advisers, Content Creators, and Travel & Finance Administrators.
* Support and guide associate and affiliate partners remotely.
* Foster a positive, results-driven, and collaborative working environment
* Ensure smooth day-to-day operations
* Implement and maintain efficient processes and workflows.
* Monitor team performance and address any operational challenges promptly.
* Develop and execute strategies to achieve sales and growth targets.
* Identify opportunities for business development and service enhancements.
* Stay informed about industry trends and implement best practices
* Build and maintain strong relationships with clients, suppliers, and partners.
* Act as a point of escalation for client or partner concerns, ensuring swift resolution.
* Monitor budgets, sales targets, and profitability metrics.
* Implement cost-saving measures without compromising service quality.
* Provide regular financial reports to the leadership team
* Organise training and development opportunities for team members.
* Conduct performance reviews and set individual and team goals
Skills Required:
* Proven experience in a leadership or management role within the travel industry.
* Strong organisational and problem-solving skills.
* Excellent communication and interpersonal abilities.
* Proficiency in CRM systems, travel booking platforms, and office software.
* Ability to work under pressure and manage multiple priorities.
* A passion for travel and delivering exceptional customer experiences.
The Package:
* Competitive salary of £40,000 to £45,000 per annum, depending on experience.
* Opportunity to earn a sales-targeted bonus of up to £25,000 per annum.
* Annual leave of 25 days per year plus bank holidays.
* Opportunities for career growth and professional development.
* Travel perks and exclusive access to luxury travel experiences.
* The opportunity to travel the world and experience some of the finest experiences in luxury travel.
* A collaborative and supportive work environment
* The chance to lead a dynamic and passionate team while shaping the future of the business
Interested:
* If you would like to apply for the above vacancy, please click 'APPLY' or email helen@traveltraderecruitment.co.uk