- Cruise
- Permanent
Luxury Cruise Consultant Needed for this prestige cruise company !!
My client known as the Rolls Royce of cruise only specialists, are seeking a Luxury Cruise Consultant to join them, focuses on delivering an exceptional buying experience to the most discerning and demanding luxury travellers.
Job Description
- Sales
- Answer telephones promptly, and courteously, with a smile. We aim to answer all calls within three rings
- Deal with enquiries professionally
- Keep up to date with new products on the market, new brochures, special offers etc
- Maximise earning potential of each client by offering air upgrades, additional hotel nights etc
- Ensure that the full booking process is adhered to including sending client confirmation and reminder letters and making concierge calls
- Ensure clients passports are up to date, visa and health requirements are advised, clients are fully covered by insurance and so forth
- Follow up on all enquiries, quotes, brochure requests by phone or email
- Telephone selected clients with new cruise line information, event details or offers.
- Proactively develop business through consistent follow-up of sales leads
Administration
- Keep files and booking and client records fully up to date, ensure payments made, documentation passed on and so forth in a timely manner
- Handle new enquiries adding names and email addresses to mailing list
- Ensure presentation of all information is in accordance with company policies
- Ensure client preferences, interests, details etc are added to client records
- Ensure appropriate information is added to Knowledge Base
- Assist with general office duties as required
Customer Relations
- Attend and host ship visits
- Attend and host client functions
- Take a leading role amongst your colleagues at clients events and for client consultations
- Develop personal relationships with clients/suppliers
- In the absence of the Reservations Manager attend to customer relations issues
Business Development
- Take an active role in proposing improvements to systems, products sold, working practices
- Be prepared to develop and act upon the proposals you make
- Working with the reservations manager, help identity training needs and be proactive in addressing these needs
- Assist and support the Reservations Manager with proactive and positive suggestions and ideas
Package
Up to £35,000
Hybrid in London
Amazing travel benefits
Interested apply here or email kelly@traveltraderecruitment.co.uk
Create job alert
Similar jobs
Up to £26000 per annum
London
Leading Travel Company, one of the UK's largest independent Tour Operators selling via Travel Agents, is expanding its team of Cruise Consultants.
RBA240425
£40000 - £45000 per annum + Benefits & Career Progression
Birmingham, West Midlands
Would you love to oversee the growth and development of the cruise department for an already established Travel Company, enjoying the challenge and the rewards? Salary up to £45k pa.
25973CEM2