£25000 - £35000 per annum
London
  1. Cruise
  1. Permanent
26222/KEL12345

Luxury Cruise Consultant Needed for this prestige cruise company !!

My client known as the Rolls Royce of cruise only specialists, are seeking a Luxury Cruise Consultant to join them, focuses on delivering an exceptional buying experience to the most discerning and demanding luxury travellers.

Job Description

  • Sales
  • Answer telephones promptly, and courteously, with a smile. We aim to answer all calls within three rings
  • Deal with enquiries professionally
  • Keep up to date with new products on the market, new brochures, special offers etc
  • Maximise earning potential of each client by offering air upgrades, additional hotel nights etc
  • Ensure that the full booking process is adhered to including sending client confirmation and reminder letters and making concierge calls
  • Ensure clients passports are up to date, visa and health requirements are advised, clients are fully covered by insurance and so forth
  • Follow up on all enquiries, quotes, brochure requests by phone or email
  • Telephone selected clients with new cruise line information, event details or offers.
  • Proactively develop business through consistent follow-up of sales leads


Administration

  • Keep files and booking and client records fully up to date, ensure payments made, documentation passed on and so forth in a timely manner
  • Handle new enquiries adding names and email addresses to mailing list
  • Ensure presentation of all information is in accordance with company policies
  • Ensure client preferences, interests, details etc are added to client records
  • Ensure appropriate information is added to Knowledge Base
  • Assist with general office duties as required

Customer Relations

  • Attend and host ship visits
  • Attend and host client functions
  • Take a leading role amongst your colleagues at clients events and for client consultations
  • Develop personal relationships with clients/suppliers
  • In the absence of the Reservations Manager attend to customer relations issues

Business Development

  • Take an active role in proposing improvements to systems, products sold, working practices
  • Be prepared to develop and act upon the proposals you make
  • Working with the reservations manager, help identity training needs and be proactive in addressing these needs
  • Assist and support the Reservations Manager with proactive and positive suggestions and ideas



Package

Up to £35,000

Hybrid in London

Amazing travel benefits

Interested apply here or email kelly@traveltraderecruitment.co.uk

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