We are looking for a skilled and charismatic Serviced Apartment Manager. This is a live-in opportunity, with accommodation provided as part of the salary package.

We need a highly motivated, self-starter who can work to achieve targets independently and who already has building and guest management experience.

The successful candidate will be responsible for the entire management of the building comprising of 9 apartments. The building has been recently refurbished, and we expect the upmost care to be taken to maintain its presentation, whilst maximizing the guest experience potential. The successful candidate will also be required to work as part of the team to deliver the overall results.

The role will be 40 hours per week, excluding callouts. Normal working hours will be 09:00-18:00 with 1 hour for lunch. You would be required to be available 24 hours per day in the event of an emergency. You may be required to work flexible hours due to the on-call nature of the role. You will be expected to manage the cover staff for any time off, together with the central team.

The Job:

The role requires the complete management of all guest activity prior, during and post stay. Including but not limited to:

• Meet and greets for all guest check-ins and guest check-outs (this requires some out of hour's activity when required)
• Detailed photo inventories of the properties
• Ensuring high cleaning standards are being met
• Linen and laundry management
• Reservation management including guest payments, security deposits and identification verification to prevent fraudulent activity
• Ensuring guest reviews on the platforms are responded to and a 5-star rating is maintained
• Guest amenities, including welcome packs, are readily available, organized, and well-managed
• Ensuring the building is fully compliant with UK Government laws and regulations
• Completing quarterly health and safety risk assessments
• Fire alarms are in place and tested
• Security is effectively managed including key management and alarms tested
• First aid items are in place, and you are trained in basic first aid
• Basic core facilities management including plumbing and electrical first level response and general maintenance
• Ensuring any major mechanical items such as heating, or elevators are well maintained by our Building Maintenance contractor
• Troubleshooting guest amenities such as kitchen appliances, audio-visual, and Wi-Fi
• Ensuring everything is in good working order for an optimal guest experience
• Ensuring that all homes always match our photos and descriptions
• Responsible for overall management and adherence to high cleaning standards. Including but not limited to, windows, rooms, common areas, walls, fittings and fixtures, dusting, carpets (including steam cleaning), stain removal, and operational aspects such as drains etc.
• Ensuring contractors, suppliers and cleaners are well managed to guarantee our guests standards and expectations are met.

Skills Required:

• Someone who thrives under pressure with constantly changing dynamics
• A people person who thrives on working with others and loves building personal connections that drive growth
• Someone who is organized, detail oriented and well presented
• Someone who has strong written, verbal, and interpersonal skills who is energetic and focused
• Someone who has a strong desire to expand and acquire new skills

The Package:

• A one-bedroom flat as part of the aparthotel with basic furniture for your personal use
• Competitive overall package worth £48,000 (Salary £24,000 and accommodation worth £24,000)
• 25 days holiday plus the flexibility to buy or sell 5 days
• An exciting and fast-paced environment with lots of development and growth opportunities
• Friendly team and regular socials together
• Support from a mentor on how to grow your future career
• Informal ongoing development and training on key business skills, such as project management
• Cycle to Work Scheme
• Discounts for you and your family and friends on our properties
• Rewards for introducing new customers and team members

Interested:

• If you would like to apply for the above vacancy, please click 'APPLY'
• Or call Helen 02038879444
• Or email helen@traveltraderecruitment.co.uk