Up to £35000 per annum
West London, London
  1. Tour Operator, Operations / Back office
  1. Permanent
26534MRU

Are you an ambitious MICE & Leisure Groups Account Manager with a passion for travel and operations? We're looking for a dynamic Leisure & MICE Groups Assistant Manager to join this well-established DMC Global Team. You'll help them grow their international client base, support group travel (leisure & corporate), and play a key role in ensuring smooth operations.

Your mission:
You will manage and grow a portfolio of international clients, converting inbound leads into confirmed business. Working across both leisure and corporate (MICE) travel, you'll deliver exceptional service from first enquiry through to on-tour support.

Key responsibilities include:

  • Building and strengthening relationships with key client accounts
  • Converting enquiries into bookings and creating tailor-made itineraries
  • Negotiating supplier agreements and managing contracts
  • Handling all booking administration, invoicing, and documentation
  • Supporting clients and suppliers during tours when needed
  • Researching and developing new products and destinations
  • Providing leadership cover when required

Requirements:

  • Experience in travel operations, account management, or group travel
  • Experience in 360, A-Z group/MICE travel operations and itinerary quotations (essential)
  • Strong organisational, communication, and negotiation skills
  • Knowledge of European destinations and CRM systems
  • Tech-savvy: comfortable with AI and digital tools
  • Fluent in English (other languages would be beneficial and welcome)

What's on offer:

  • Competitive salary (to £35,000 DOE)
  • Pension scheme & Cycle to Work scheme
  • 20 days annual leave + bank holidays
  • Hybrid working (4 days office, 1 remote day after probation)
  • Professional development & career progression opportunities

This role is ideal for someone who thrives in a dynamic environment and is ready to make a tangible impact on business growth.

If you are interested in this excellent opportunity, please apply online by sending through a current CV along with a cover note.

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