Are you passionate about all things Latin America? Do you have experience working in Travel, within a Latin America Specialist role? We have the next role for you!!

We are working with well-established travel brand (based in West London) who are looking for a Latin America Sales Consultant.

As a Travel Expert, you are the face of the company - a company that lives and breathes tailor-made travel. Articulate, confident and self-motivated, you'll handle enquiries from a varied range of discerning clients right through from their first contact until they come home. Using your first-hand travel experience, your product and geographical knowledge and your passion for the destinations, you'll design and sell thoughtfully crafted once-in-a-lifetime holidays that not only match your clients' interests and budget but exceed their expectations and ensure they become advocates of both you and the company.

Responsibilities:

• Take on tailor-made and group tour enquiries communicating primarily by phone and email but also face to face at occasional travel shows or client events.
• Design and produce unique, considered and accurately costed holiday quotes and subsequent itinerary revisions as required.
• As the client's single point of contact, provide first class customer service whilst progressing efficiently towards closing the sale.
• Book all travel arrangements including flights, hotels, excursions, and ground transportation with our local partners.
• Ensure the cost and content accuracy of supplier confirmations received.
• Take full ownership of administrative and operational tasks for your bookings, including the production of the travel documents.
• Exceed challenging but realistic monthly and annual sales targets and meet Key Performance Indicators, including customer service client feedback.
• Ensure product and destination knowledge is up to date through attendance of regular internal and external product training and pro-active self-learning.
• Travel to Latin America on educational trips to research and experience the product and destinations.
• Work closely with your colleagues, sharing your knowledge and looking after absent colleagues' bookings to the same high standards as your own.
• Support Marketing, Product and Customer Service department initiatives with trip reports, sharing client feedback and occasional written content for the website and brochure.

Knowledge and experience required:

• Travel industry sales experience. Preferably designing and selling Tailor-made and/or Group Tour holidays to Latin America.
• Demonstrable passion for and geographical knowledge of Latin America, including first hand travel experience there.
• Excellent communication skills in English, both written and oral.
• A polite manner and the ability to easily develop rapport with a differing range of personalities.
• A first-class unwavering approach to customer service and care.
• Target driven and sales motivated.
• Strong attention to detail, an organised approach to work, a well-developed sense of responsibility and the ability to set and achieve high standards.
• Ability to prioritise a high workload, multi-task and work to strict deadlines in a pressurised sales environment.
• Flexible and co-operative approach to work, prepared to take on extra tasks, solve problems and support colleagues as required.
• Ability to work independently under pressure and unsupervised plus the desire to contribute to the success of the team.
• Resilience to the inevitable setbacks that come with the territory in a sales-focussed role and a willingness to learn positively from them.

The package:

• A Salary of circa £30,000 plus commission (OTE £35,000 - £45,000) - uncapped.
• 31 days annual leave (incl. bank holidays, increasing with service).
• Hybrid working: 3 days in the office, 2 working from home. Working hours are Mon-Fri, 9am-5:30pm with 1hr lunch. (Some Saturdays with a day off earned in lieu).
• Regular educational trips to North America.
• Staff also have access to 'friends and family' discounts and special offers
• Pension scheme.
• Life Assurance.
• Income Protection Insurance against long-term absence from work.
• Cycle to work scheme.

Interested?

Please click APPLY or contact joe@traveltraderecruitment.co.uk