We are excited to be recruiting for a Guest Relations Executive, this role will be to ensure and provide a flawless, upscale, professional and high-class guest service experience. If you are a previous Guest Relations Manager, Property manager looking for a change then this is the role for you. This role is London office based Monday - Friday (flexible Hours)

Job Details:

• Ensuring and providing flawless, upscale, professional and high-class guest service experiences
• Communicate any changes in the order or delivery date to relevant parties.
• Analyse customer feedback and provide strategic direction to continuously improve overall rating.
• Responding to guests needs and anticipating their unstated ones.
• Provide upscale guest service experiences for clients throughout their stay.
• Ensure clients are properly greeted upon their arrival.
• Monitor daily bookings and ensure assigned properties are prepared prior to check-in.
• Actively listen to and resolve complaints.
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
• Inform clients of our property services, including transfer, private chefs, housekeeping.
• Promote all Property amenities, conveniences and programs offered.
• Appraise team's performance and produce regular reports.
• Examine daily operation duties, assign tasks, and check on progress.
• Analyze customer feedback from Property guestbook and online reviews and suggest ways to improve ratings.
• Recommend local tourist spots, including places to dine, shop and sight-see.
• Establish friendly relationships with regular Property clients.
• Proven work experience as a Guest Relations Manager, Property manager or similar role.
• Responsible for the production, procurement, and planning of daily operations.
• Responsible for response to all inquiries.
• Ensure the production team has enough time to manufacture and deliver products based on the client's request.
• Create a detailed schedule based on strict deadlines.

Skills Required:

• High level of interpersonal skills including the ability to be able to interact with people at all levels
• Time management skills
• English, Knowledge of additional languages is a plus
• Positive approach toward all tasks
• Pro-active and resilient individual
• Experience within the serviced accommodation or hotel industry is a plus

The Package:

• Salary £27,000 - £32,000 + Bonus
• Monday - Friday (Flexible Working Hours)

Interested:

• If you would like to apply for the above vacancy click 'APPLY' or call/email Helen 02038879444 helen@traveltraderecruitment.co.uk