We have a fabulous opportunity for an experienced Ticketing Team Leader from a Tour Operator background to join an established, successful travel company. You'll be responsible for overseeing the daily operations of the Fares & Ticketing department, ensuring the team completes all processes accurately and within required deadlines.

We're looking for a hands-on ticketing expert with strong GDS knowledge (ideally Amadeus and Galileo) and experience of supervising or leading a small team.

THE JOB

• Oversee the day-to-day operation of the ticketing department, ensuring accuracy, efficiency and high service standards.

• Manage all ticketing queues, including schedule changes, web, native, general and reissues, ensuring tickets are issued within deadlines.

• Monitor automated ticketing processes and resolve ticket match failures.

• Manage airline schedule changes, advising agents and customers, actioning amendments and updating back-office systems.

• Coordinate booking amendments arising from airline schedule changes, including flights, hotels and transfers where required.

• Monitor fare, fuel and tax increases, ensuring agents and clients are informed and deadlines are met.

• Support BSP ticket audits, airline refunds, E-tracker processing and investigate/dispute ADMs where necessary.

• Liaise with reservations teams, online partners and scripting providers regarding fare queries, fare loading and GDS updates.

• Monitor TINS reports and resolve discrepancies to maintain ticketing accuracy.

• Support crisis management, escalating airline disruptions and ensuring contingency procedures are followed.

• Provide out-of-hours support on a rota basis and cover operational requirements as needed.

EXPERIENCE REQUIRED

• Solid hands-on ticketing experience within a Tour Operator environment is essential, ideally with experience supervising or leading a small team.

• Strong experience of ticketing and reissuing across multiple airlines.

• Excellent native GDS knowledge of Amadeus and/or Galileo.

• Strong organisational skills, attention to detail and the ability to prioritise workloads and meet deadlines.

• Full right to work in the UK.

THE PACKAGE

Starting salary is dependent on experience and location. This is an excellent opportunity to join a forward-thinking, well-established travel company that continues to expand, offering great long-term career prospects.

Salary: Up to £35k pa
Location: Birmingham, Peterborough or London - Office Based
Hours: Monday to Friday, 9am-6pm (some out-of-hours cover required)

INTERESTED?

Please follow the instructions to apply, attaching your CV.

This vacancy is being managed by Claire Muge, who can be contacted on 0121 450 9776 or claire@traveltraderecruitment.co.uk.

Not quite the right role for you, but keen to progress your career in the Travel Industry? We have a variety of other opportunities available, so please do submit your CV!

Unfortunately, due to the volume of applications received, we are unable to respond individually to all unsuccessful applicants.