Are you a Ticketing & Fares Manager looking to join a small well-established travel agent/tour operator? We are a busy south London travel agent/ tour operator looking for a fares & flights manager to work in a small team. You will be joining a fun and social team. This role is Hybrid working.

Job role:

• Loading and distribution of fares through Amadeus GDS, FareXpert
• Updating latest date on save segment in Amadeus
• Raising queries with airlines regarding fares, refunds, charges & conditions where required
• Quality checking new flight reservations as they appear on the Ticketing Queue identifying any errors made at the time of booking
• Producing and quality checking client's final itinerary documents
• Issuing tickets through Amadeus & processing within Dolphin back-office system, making sure all names and flights are held accurately and that all fare rules have been met
• Ticketing reservations to meet the needs of the customer
• Ability to prioritise reissues, refunds, upgrades, and other associated ticketing work
• Issuing contracted fares in Amadeus making sure all names and flights are held accurately and that all fare rules have been met
• Updating staff and agents with fares, routes, and conditions
• Identifying where cost savings can be made by more intelligent ticketing or using different contracts.
• Reading, understanding, and applying fare rules as per airline contracts. Understanding the terminology associated with the rules and fare notes
• Managing the queues, and clearly communicating the message in a timely manner meeting any deadlines set by the airlines
• Able to advise and support others in the team with ticketing & fare queries as required
• Answering queries from staff and agents regards to contracts, fares, refunds & changes
• Processing Refunds, ADMS, CRN's ACMs received via BSP & handling disputes

Skills Required:

• You are highly organized and self-motivated with a strong attention to detail with previous travel industry and GDS experience.
• Amadeus ticketing experience
• Experience with Dolphin reservation system - required but not essential
• Proven ability to meet deadlines and manage time effectively
• Very good communicator at all levels within a business
• Flexible and willing to turn hand to any reasonable task
• Strong team player who is comfortable working independently
• Ability to work under pressure
• Ability to multi -task
• Ability to communicate clearly on writing and verbally with customers, staff, and agents

The Package:

• Salary DOE £25,000 - £30,000
• Discounts on your own flights
• Hybrid working 3 days in the office + 2 working from home

Interested:

• If you would like to apply for the above vacancy, please click to 'APLLY' or email/call - Helen 02038879444 helen@traveltraderecruitment.co.uk