£25000 - £30000 per annum
South London, London
  1. Fares & Ticketing
  1. Permanent
This vacancy has now expired

Are you a Ticketing & Fares Manager looking to join a small well-established travel agent/tour operator? We are a busy south London travel agent/ tour operator looking for a fares & flights manager to work in a small team. You will be joining a fun and social team. This role is Hybrid working.

Job role:

  • Loading and distribution of fares through Amadeus GDS, FareXpert
  • Updating latest date on save segment in Amadeus
  • Raising queries with airlines regarding fares, refunds, charges & conditions where required
  • Quality checking new flight reservations as they appear on the Ticketing Queue identifying any errors made at the time of booking
  • Producing and quality checking client's final itinerary documents
  • Issuing tickets through Amadeus & processing within Dolphin back-office system, making sure all names and flights are held accurately and that all fare rules have been met
  • Ticketing reservations to meet the needs of the customer
  • Ability to prioritise reissues, refunds, upgrades, and other associated ticketing work
  • Issuing contracted fares in Amadeus making sure all names and flights are held accurately and that all fare rules have been met
  • Updating staff and agents with fares, routes, and conditions
  • Identifying where cost savings can be made by more intelligent ticketing or using different contracts.
  • Reading, understanding, and applying fare rules as per airline contracts. Understanding the terminology associated with the rules and fare notes
  • Managing the queues, and clearly communicating the message in a timely manner meeting any deadlines set by the airlines
  • Able to advise and support others in the team with ticketing & fare queries as required
  • Answering queries from staff and agents regards to contracts, fares, refunds & changes
  • Processing Refunds, ADMS, CRN's ACMs received via BSP & handling disputes

Skills Required:

  • You are highly organized and self-motivated with a strong attention to detail with previous travel industry and GDS experience.
  • Amadeus ticketing experience
  • Experience with Dolphin reservation system - required but not essential
  • Proven ability to meet deadlines and manage time effectively
  • Very good communicator at all levels within a business
  • Flexible and willing to turn hand to any reasonable task
  • Strong team player who is comfortable working independently
  • Ability to work under pressure
  • Ability to multi -task
  • Ability to communicate clearly on writing and verbally with customers, staff, and agents

The Package:

  • Salary DOE £25,000 - £30,000
  • Discounts on your own flights
  • Hybrid working 3 days in the office + 2 working from home


  • If you would like to apply for the above vacancy, please click to 'APLLY' or email/call - Helen 02038879444 helen@traveltraderecruitment.co.uk
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