Customer Care Executive required for a well-established, independent travel company who have been providing travel services & dream holidays for over 13 years.

Are you are looking to step away from sales? Then this could be the role for you! My client is looking to recruit an enthusiastic and highly motivated Customer Care Executive, to join their office-based team in Halifax.
This is a great move for someone who has worked for a Tour Operator or Travel Agency, with previous experience in a similar Customer Service or After Sales role. If this is you, please apply NOW!

JOB DESCRIPTION / REQUIRED SKILLS:
* Prioritise and action E-mails effectively
* Action daily booking queues
* Chase relevant suppliers for documentation/confirmation
* Check and update documentation for specialist bookings
* Effectively manage and resolve escalated issues
* Crisis situations support
* Fulfil any critical support as directed by Manager
* Handle incoming calls from Agents regarding documentation and Admin queries
* Investigate booking anomalies and irregularities
* Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements

EXPERIENCE REQUIRED:
* Customer Service Experience in a fast-paced office environment
* Excellent telephone manner
* Skilful with Microsoft Office (Word / Excel)
* Able to create solutions & identify areas for improvement in procedure
* Excellent numeracy and literacy skills
* Great attention to detail and accuracy
* Ability to organise, prioritise and manage own workload efficiently to tight deadlines
* Manage a diverse range of duties at one time
* Experience in dealing with conflict resolution
* Excellent team player with the ability to work independently
* A flexible and adaptable approach to work

THE PACKAGE:
You will work Monday to Sunday, between the hours of 0900-1730 (37.5 hours per week) and be offered a competitive starting salary of, up to £23k depending on experience, plus great company benefits and travel discounts. Hybrid role after training.

INTERESTED?
For this Customer Care Executive position, please click the link, call Hollie on 0161 9236120 or send your CV to hollie@traveltraderecruitment.co.uk