Niche luxury Travel Company based near Windsor are ready to recruit a Customer Service Co-ordinator, to handle all post-booking enquires in a professional and friendly manner! Busy with onward bookings due to pent up demand created by the pandemic, this is a great time to join! If you have previous experience in a Aftersales or Customer Care role within a Travel Company, and can communicate well with high-touch clientele, this is a great company and position, with a competitive starting salary and great Monday - Friday office hours!

JOB DESCRIPTION:

- Fulfilment of brochure requests, working in co-ordination with colleagues

- Following through on bookings from confirmation to post travel with support from another team member

- Assisting clients by email and phone with pre travel queries

- Preparing & sending travel documents to clients from in-house Reservation System i.e Confirmation invoices / Final travel tickets

- Administrative tasks relating to the company Loyalty Scheme (Wheelhouse Club)

- Handling feedback post travel

- Responsibility for Lockhouse reservations & processes (2 apartments in Scotland)

- Providing administrative back-up to the sales team

- Assisting in maintaining CREWS, the in-house reservation system, with pricing, itineraries, inventory and product loading

- Other tasks as agreed with the Sales & Reservations Manager

THE PACKAGE:

Starting salary is up to £27k pa. Working Hours 0900-1700 / 1000-1800 Mon-Fri. 20 days holiday (increases with service) plus bank holidays, company pension scheme, opportunity to travel overseas as part of the role occasionally. This is a full-time permanent position.

EXPERIENCE REQUIRED:

The ideal applicant will have previous experience in both the Travel Industry and Customer Service. Good computer skills (Word, Excel and Outlook) are required together with a pleasant telephone manner and excellent inter-personal skills. The ability to prioritise workload efficiently, being self-motivated and proactive are required. A sharp eye for detail, the ability to anticipate and resolve potential issues before they become problems, a good sense of humour and a can-do approach are essential. A knowledge of French would be an advantage.

INTERESTED?

Please follow the instructions to apply, attaching your CV. For any questions please contact Suzanne on 01214509776 or email suzanne@traveltraderecruitment.co.uk