My client a well-established, reputable Tour Operator are looking for a Customer Service Executive with a keen eye for detail to join their team, due to growth of the business. This is a great move for someone who is already working for a Tour Operator or Travel Agency, with previous experience in a similar Customer Service or Sales.

If you are looking for a new challenge and to further your Customer Service experience within a fast-growing travel company and be rewarded with a competitive salary, flexibility to work from home, fantastic benefits and great working hours, please apply now!

JOB DESCRIPTION:

• Delivering first class, professional customer service
• Resolve customer queries regarding products and services quickly and efficiently
• Taking ownership to provide suitable solutions to problems
• Dealing with queries from customers via telephone, email, chat or social media
• Enhance the customer experience at all times
• Skills aimed at upselling products
• Dealing with all changes to bookings and ensuring customer satisfaction to the end
• Liaising with suppliers regarding reservations
• Obtaining customer information to complete bookings to a high standard
• Dealing with queries from other internal departments
• Assist and supporting other members of the team and management as and when required

EXPERIENCE REQUIRED:

• A good long-haul geographical knowledge
• Previous travel industry experience
• Excellent attention to detail and accuracy
• Willingness to support other team members
• Experience in dealing with both customers and suppliers
• Excellent communication skills and telephone manner
• Able to work on own initiative and take ownership for completing tasks
• Good knowledge of MS Word and MS Excel

THE PACKAGE & HOURS:

• Successful applicant can expect a competitive basic salary + bonus
• Fully remote or Hybrid working

Interested?

If you have previous travel operations experience and would like to be considered for this excellent opportunity please send your CV to regis@traveltraderecruitment.co.uk or click on Apply and follow the on-screen instructions.