Do you have experience in training new customers/clients?

Are you passionate about providing excellent Customer Service?

If you are looking for a new exiting role within the travel industry, then we have the PERFECT role for you! My client is on a mission to shake up their sector and are looking for a Customer Onboarding Specialist to join them in their journey! The role is focused on Customer Success and you'll be solely responsible for the training and set up on new and existing clients.

The role:

• Take ownership of each customer from initial training to online activation.
• Ensure that a property's content and rate set up is completed according to best practice in order to maximise performance on their own website and OTAs (Expedia, Booking.com etc.) using our product
• Resolve technical implementation issues where possible, otherwise escalate to technical support or distribution team
• Work with other team members to develop new training methodologies, additional client resources and documentation to support client training (e.g. help guides, email templates etc.)
• Provide accurate reporting for all client contact and training on Microsoft Dynamics CRM

About you:

• BA/BSc degree in Computer Science, Travel & Tourism or equivalent
• 2-5 years' experience in a Customer Support/SAAS Software Support role solving issues on the phone and Live Chat, or on an Online Training role for a software company
• Native level of English is mandatory: verbal and written.
• Ability to cope with changing priorities, based on business demand
• Ability to multitasking and dealing with a high volume of records
• Excellent problem solving & analytical skills - Proven experience in troubleshooting technical issues Ability to convey complex technical information in a simplified and easy to understand manner to a general audience
• Polite, professional, calm under pressure, and self-motivated to achieve KPI and Objectives Aptitude for learning new technologies quickly
• Must be currently based in the UK and eligible to work in the UK

The Package:

Salary - £28,000 - £32,000 (DOE)

Remote working with occasional visits to the London office

Monday - Friday (normal office hours)

25 days holidays

Interested?

Please click apply or contact morgan@traveltraderecruitment.co.uk