My client a leading, multi award-winning luxury Travel Company who have built their reputation on delivering exceptional tailor-made holidays and travel experiences to some of the world's most desirable destinations, are seeking a Client Relationship Manager to join their successful team. Do you have experience of arranging bespoke luxury holidays? Can you establish and maintain a professional yet personal relationship with your clients? Can you deliver a tailored service, meeting your clients individual needs and preferences? If this sounds like you then we would love to hear from you! This is a rare opportunity not to be missed.

Job overview:

The primary purpose of the role is to manage a portfolio of private clients, establishing and maintaining a professional and personal relationship with each of your clients. You will be required to use your travel expertise, knowledge and insight to advise, inspire and arrange all aspects of your clients bespoke luxury holidays.

Job Description:

• Building and maintaining positive rapport with each client, building an in-depth understanding of each of their likes and preferences through regular and personalised contact
• Using a variety of communication methods to contact clients
• Attend client events when required
• Arranging every aspect of each client's holiday, including; preparation of tailored itineraries and quotes, ownership of air and land arrangements, assisting with ad-hoc requests
• Be able to manage both amendments and cancellations as they arise, whilst maintaining high levels of service
• Competently use all internal systems including reservations, CRM and airline GDS (Amadeus)
• Identifying and acting on new opportunities to introduce new clients to Private Clients and the services and benefits available to them through the company
• Establishing and maintaining strong positive relationships with all suppliers
• Assisting clients with any in resort issues that arise during their holidays and supporting the Customer Services Manager to manage and resolve any complaints quickly and effectively
• When required, offering out of normal hours client support in emergency situations
• Continuously broadening your travel knowledge, sales skills and expertise by attending internal training, participating in familiarisation trips and supplier training, attending trade shows and reading travel publications.

Experience Required:

• A proven track record in sales and delivering exceptional client service within a luxury brand
• Experience of relationship management
• Well versed in using travel industry systems, including a GDS
• Results orientated with a high drive to succeed
• Be able to provide exceptional customer service

The Package:

The successful candidate can expect an attractive salary depending on experience plus an excellent benefits package.

Interested?

To apply for this role please send your cv to manchester@traveltraderecruitment.co.uk or alternatively call Lisa at Travel Trade Recruitment on 0161 923 6120.