Are you a natural leader? Do you have experience managing a team, within the Corporate Travel Industry? Look no further!

We are working with a leading TMC, who are looking for a Team Manager to join their growing team in London.

The role:

• Ensure the team are logged into the phones and not on DND unnecessarily
• Ensure good timekeeping across the team
• Monitor and ensure emails are responded to and the team are using the email system correctly
• Monitor admin queues throughout the day
• Ensure agents are clearing their personal queues regularly
• Communication - ensure that a flow of communication and information is maintained throughout the team and across all departments - Maintain a positive mindset and environment for the team
• Work with new staff to ensure they understand our processes and giving guidance accordingly
• Ensure the agents, new and established, understand the processes and policies for each client they are assigned to work on and train them accordingly
• Address agent errors or productivity concerns
• Staff training - If you deem any member of your team to require training on any aspect please consult with the Operations Manager and Training Manager
• Assist with agent grievances
• Disaster Recovery - Running of spectra's for disasters during office hours
• Log and approve annual leave and sickness
• Allocate shifts and ensure office days are set
• Performance reviews and goal setting
• Client queries & complaint
• Escalate to Operations Manager/Account Manager/Head of Operations as required.

Skills required:

• Experience in managing a team
• Knowledge of technology products, including Outlook, Word and Excel
• Good working knowledge of native Sabre
• Work independently as well as collaboratively within a team environment
• Proven ability to work on multiple tasks and prioritise effectively while managing multiple projects
• Good organisational skills and excellent customer service & communicative abilities are essential.
• Ability to work well under pressure and keen attention to detail
• Provide a high level of customer service and guidance to our client
• Flexible approach and desire to think 'outside of the box' to provide innovative travel solutions in times of increased stress for our client

The package:

• A competitive industry salary on offer (dependant on experience)
• Hybrid working (London) - 2/3 days in the office
• 25 days annual leave, plus bank holidays
• Employee assistance plans.
• Eye care
• Death in service/life assurance.
• Medical assistance.
• Fast and easy GP Consultations
• Programs to encourage physical fitness.
• Fantastic savings and exclusive discounts

Interested?

Please click APPLY of contact joe@traveltraderuitment.co.uk