Up to £22500 per annum + + performance bonus
Middleton, Greater Manchester
  1. Operations / Back office, Cruise
  1. Permanent
This vacancy has now expired

Job Title: Cruise Aftersales Executive

Location: Manchester (Hybrid)

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join our team as a Cruise Aftersales Executive in Manchester.

As a Cruise Aftersales Executive, you will be responsible for ensuring that our customers' post-booking experience is seamless and memorable. From handling inquiries and resolving issues to coordinating with various departments, you will play a crucial role in delivering outstanding service and building long-lasting relationships with our customers.

Key Responsibilities as a Cruise Aftersales Executive:

  • Handle pre & post-booking inquiries and requests from customers via phone, email, and other communication channels.
  • Provide assistance and guidance to customers regarding itinerary changes, cabin upgrades, and other aftersales services.
  • Resolve customer issues and complaints in a timely and efficient manner, ensuring a positive resolution.
  • Liaise with cruise line partners and other suppliers to coordinate special requests and accommodations for customers.
  • Process cancellations, refunds, and other aftersales transactions accurately and efficiently.
  • Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling to enhance the customer experience.

Requirements as a Cruise Aftersales Executive:

  • Previous experience in a customer service or aftersales role, preferably within the cruise or travel industry.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Strong problem-solving abilities and the ability to remain calm under pressure.
  • Attention to detail and accuracy in handling customer information and transactions.
  • Proficiency in Microsoft Office Suite and experience with CRM systems is a plus.
  • Ability to work independently as well as collaboratively in a team environment.


  • Competitive salary of £22,500 per annum, with the opportunity for performance-based bonuses.
  • Hybrid working model, combining office-based and remote work.
  • Opportunities for career advancement and professional development.
  • Employee discounts on travel products and services.
  • Supportive and inclusive work culture.

If you're passionate about delivering exceptional customer service and thrive in a dynamic and rewarding environment, apply now or email nichola@traveltraderecruitment.co.uk / call 0161 9236120!

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