Are you a travel professional? Are you passionate about Adventure / Great Outdoors? Do you have strong travel industry experience, customer service, operations and administration experience? Adventure Operations Specialist required for this Glasgow based specialist Tour Operator - but working remotely from home. So essentially you can be based anywhere in the UK! There ethos is to connect people and make a positive impact on the planet through adventure travel. Starting salary £20k pa (increases to £22k pa after 6 months) and Mon-Fri office hours, and fantastic benefits too!

JOB DESCRIPTION:

The operations team is a customer focused, passionate, organised, resilient, fun loving and persuasive group with a hands-on attitude who make things happen together. Internally the operations team works closely with the sales, product and customer service teams. Key external relationships include: suppliers, customers, travel agents and trade partners.

• Making accommodation, luggage and transport reservations, amendments and cancellations to tight timeline and margin targets.
• Communicating with sales and customers to understand customer requirements.
• Finding solutions and suitable alternative for bookings where original requests may not be possible.
• Resolving on trip issues effectively with minimum disruption to the customer
• Reacting quickly and finding solutions and to situations relating to operation such as accommodation closures, disruptions to travel schedules etc.
• Sourcing, negotiating and onboarding new services and suppliers.
• Building great relationships and negotiating with existing suppliers to ensure we are the partner of choice.
• Loading and updating service information and rates.
• Working with product, sales and relevant departments to maximise margins
• Working with our sales team to ensure that your customer's trip is arranged to perfectly meet their needs.
• Supporting your customers with on trip questions, amendments and issues.
• Building relationships with our customers that ensure they return again and again.
• Ensuring that every detail of your customer's trip is perfectly organised and documented, including the administrative tasks this involves.

EXPERIENCE REQUIRED:

We are seeking you if you have previous experience in operations/aftersales within the Travel Industry. This is a great place to work, with an engaged group of staff, an excellent work environment and the opportunity to make a difference. They have high expectations of our team, and in return they give back to make sure you can do your job well and enjoy yourself while you're at it. They want their staff to be adventurous, active, take it personally, have fun and care! They are looking for passionate individuals with ambition to share their vision and passion for creating a business that connects people with transformative active travel experiences across the world.

THE PACKAGE:

Starting salary is £20k pa which increases to £22k pa after probation. The role is fully remote and Mon-Fri office hours.

• Comprehensive onboarding including operations, product and systems training.
• Ongoing training and development throughout your career.
• Regular fam trips to your specialist destinations
• Work your way up a career path with extra responsibilities and salary increases on achieving promotion.
• This is a great role to progress your career in travel.

INTERESTED?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge 0161 923 6120 claire@traveltraderecruitment.co.uk