Key Duties:

*Handling incoming calls on all existing bookings for our Four BRANDS - B2B & B2C
*Maintaining Horizon phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly.
*Monitoring the webchat functionality and usage / conversions on queries.
*Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.
*Working with Operations and Commercial Director and the team on incoming emails to
*Customer Services responses and quotes
*Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents

Reservations Maintenance:
*Updating the team on flight schedule changes from Flight team and monitoring progress for each
*Chase team on bookings requiring updates/cancellations/amendments and monitoring progress for each

ACCOUNTS LIAISON:
*Bi- weekly update meeting and check with Accounts on balance payment reminders for the team
*Report Analysis - Eventuality of bookings V/S enquiry and challenges to converting - weekly debrief with Commercial Director
*Report Analysis - Weekly submission reporting to Management on Reservations conversions and enquiries / Conversions and target progress
*Updating and maintaining the rota and leave requests - Report to MD
*ONGOING / DAILY: Troubleshooting issues as they arise with systems and the team

BUSINESS DEVELOPMENT
*Monitoring Top 100 Agents - build an account management set up with the Commercial Director to derive a common achievement per annum. Report to the Trade Sales Manager on a weekly basis to check ROI.
*Manage bookings on commission basis on all Management KEY agent accounts
*Develop new relations with Trade - initiate a team Social Media involvement to drive leads

PROJECT WORK:
*Create a Retention centric sales environment
*Develop a team progress and training system based on Balance Scorecard achievements
*Post Covid Team initiation and team build
*Introduction of a "call guide" - Staff Training; Staff training to focus primarily on service levels, with 'on-the-job' monitoring and guidance, but also incorporating telephone and sales skills training including role-play.
*Making and handling NEW bookings

Competences & Attributes
*Experience in using Amadeus
*To offer expert knowledge and advice on destinations
*Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.
*Developing excellent time management skills with the team
*Up selling to maximise revenue on bookings
*To efficiently perform all administrative duties associated with the role
*Responsible for the selling of tailor made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking
*Driven to achieve Company targets

Salary: from £23,000 - £25,000
Plus Target personal and group achievement Commission
Interested?
Click 'Apply' now or send your details over to info@traveltraderecruitment.co.uk
Please note:
Due to the volume of applications received only c