THE JOB:
*To book flights for our customers
*To be passionate on every call about the brand
*To maintain a positive mindset to overcome challenges and barriers
*To handle customer queries and resolve at first contact
*To handle customer complaints and resolve at first point of contact whenever possible
EXPERIENCE REQUIRED:
*Fluent in English & Italian essential
*Strong customer service background
*Competent and confident in the use of systems (an understanding of flight reservation systems an advantage)
*Experience in the contact centre environment desirable but, will consider other customer service environments
*Experience in communicating with staff from different cultures and/or countries.
*Excellent communication skills (verbal and written)
*Competent numeracy skills
*Highly motivated
*Pro-active and able to manage own workload effectively
The shift patterns are varied on a rotation between:
08:00 - 21:00 Monday to Thursday
08:30 - 20:00 Friday
09:00 - 18:00 Saturday and bank holidays
10:00 - 17:00 Sundays
You must be able to work all shifts
THE PACKAGE:
The successful candidate can expect a competitive basic salary of £20,000 plus excellent additional benefits.
If you meet the job and person requirements, please apply online or send your latest CV to darren@traveltraderecruitment.co.uk
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