Are you currently out of work and on Universal Credit? Do you have experience in a customer service role?

We are working with a Travel Adventure company who have recently received funding for a part time Customer Service Coordinator (who is currently receiving Universal Credit) to join their small team in the London Bridge area (with the potential of turning into a full time permanent role after the initial 6 months).

Job Responsibilities:

The main responsibility of the Customer Service Coordinator is to support the activities of the Customer

Experience Manager, which become far more diverse during the period preceding their peak travel season, when they receive a higher volume of participant enquiries.

The operations team may also require assistance in their process of approving participants to travel.

• Responding to email and telephone enquiries from participants, challenge leaders, universities and
• charities in a timely manner
• Requesting documentation (passports, flights and/or proof of travel insurance) from participants
• Chasing up any late balance payments when they fall overdue
• Contacting participants on their return to the UK to find out about their experience
• Handling occasional enquiries from prospective participants and partners
• Reviewing and updating participant resources, including our online Knowledge Base
• Updating and creating new content for the 2022 participant email journeys
• Sitting in on pre-departure briefings
• Updating the Customer Service and Operations Master workbooks
• Assisting the Operations team in their pre-departure check processes
• Occasionally helping the account managers with ad-hoc administrative tasks
• Miscellaneous other tasks as directed by either the Customer Experience Manager

Person Requirements:

• Currently receiving universal credit and between the ages of 18 - 24 (ESSENTIAL)
• Customer Service Experience (travel industry desirable)
• Proficient in Microsoft packages
• Excellent verbal and written communication skills
• Strong attention to detail
• Calm under pressure and adaptable to changes in the working environment
• Organised and able to time-manage effectively
• Accountable for your workload and proactive in your approach to problem-solving
• Eager to learn & self-aware, reflecting on personal development
• Professional, personable & punctual

Working hours & package:

This position is an initial 6 month part time contract (working hours - Monday to Friday, 12 - 5pm).
The salary on offer is the part time equivalent of £21,500 (25 hours - roughly £14,000).

There is potential that this opportunity will become a full-time permanent role, following the initial 6 month contract (depending on performance).

Interested?

If you are on Universal Credit and interested in this vacancy, please click APPLY below or email Joe@traveltraderecruitment.co.uk