£18000 - £21000 per annum + Lovely company!
Bournemouth, Dorset
  1. Reservations, Tour Operator, Fares & Ticketing
  1. Permanent
This vacancy has now expired
Are you currently seeking a role with more of a work/life balance? Are you wanting to take a step back from sales but still have the opportunity to display your amazing travel product knowledge? I am currently recruiting for an award winning Specialist Tour Operator based in Hampshire! They are on the hunt for a After Sales and Ticketing Assistant to join their busy, friendly team! You must be a confident individual with previous experience in the travel industry and a good understanding of ticketing/airline fares! If you feel you have the ability to work under pressure whilst keeping a high level of customer service then please read on!

Your next role:
-Your main duty is to support the Reservations consultants and deal with any post-booking queries
-Upsell where necessary
-Issue airline tickets and also deal with amendments and reissues
-Running and managing reports
-Dealing with customer enquiries and special requests (e.g Aircraft seat or meal selection etc.)
-Issuing client documentation
-Provide a high-level of customer service
-General administration duties

What experience you need:
-CRS experience is essential - (Galileo preferably however another GDS system will also be considered for cross-training)
-Fares and ticketing level 1 proof (You will be issuing tickets daily so knowledge of this is essential)
-Processing queues and understanding of ticket deadlines
-Ticket re-issue and refund experience
-Familiar with the difference between nett and public fares (We want to give the customers the best price!)
-Excellent customer service skills

What's in it for you?
-Full time, permanent role (Monday - Friday 9am - 17:30pm with 2 in 4 Saturdays)
-A day off in lieu for Saturdays worked
-A competitive salary for the right person
-Travel industry perks & company benefits are on offer!

If you are interested in applying for this role, and feel you tick all the above boxes then please forward a copy of your CV to meg@traveltraderecruitment.co.uk or contact 01293 850647 for more information! I look forward to hearing from you soon.
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