As millions of British travellers head off on their summer breaks, HolidayExtras.com has found that holiday accommodation is the main cause for complaint for 63% of customers.
The UK’s market leader for travel add-ons asked holidaymakers what was most likely to make them complain on holiday. Thirty-eight per cent said that the standard of accommodation would be top of their complaints list with room location and/or noise at night the biggest problem for 25%.
Transfer or flight delays would spur 20% of HolidayExtras.com customers to complain. Quality of food (7%) and tours and excursions (1%) were less common causes for complaint and 9% of travellers surveyed said none of these would make them complain.
Mike Whiting, managing editor of HolidayExtras.com, said: “We Brits tend not to enjoy making a fuss, often putting up with extremely bad service before we’ll complain. At HolidayExtras.com we focus on our customers’ needs at every stage of their booking with us, aiming for a hassle-free experience from start to finish.”
For everything you need for a hassle-free beginning and end to your summer holiday, go to www.holidayextras.com
Click here to view original article by Breaking Travel News, TTG Live, Tuesday 11th August, 2010
