A very well known tour operator are looking for a worldwide travel consultant to join their busy team.

We are now recruiting Travel Sales Consultants, to be based at our offices in Surrey.

As part of a small team, our Travel Consultants will deliver fantastic service & sales through their expertise of our destinations and use of technology to piece holiday itineraries to customers and travel agents as well as provide after sales & operational support to customers pre-departure and during their holiday. You'll see your customer's journey right through to the time they head off on their holiday and then welcome them home, providing the exceptional service our customers expect.

We expect our Travel Consultants to really understand our holidays, so you'll get the chance to visit some wonderful destinations. These trips can be hard work, but you'll see some amazing things and enjoy really unique experiences. Our office is focused and results driven, but lots of fun. We are looking for people with lots of enthusiasm and drive to deliver an amazing service.


Key Tasks:

* Provide award winning service over the phone, but also via LiveChat, Video Conference & sometimes face to face.
* Listens to customers carefully, understands their exact needs and requirements, piece together exciting holiday experiences using your expertise for our destinations and award winning airline.
* Ensuring that all forms of contact are handled quickly and with a friendly 'can-do' attitude, whilst achieving and exceeding sales & service performance targets against key performance indicators.
* Using initiative, keep up to date with product changes and personal development to always be one step ahead.
* You will ensure that your service, from the initial call to the time your customer goes on holiday is consistent and your customer feels valued every step of the way.

Essential Skills, Experience and Qualifications:

* Understanding the importance of customer experience and exceeding our customer's expectations.
* Travel sales and service experienced is required
* A confident communicator with proven persuasive and influencing skills.
* Thrives on a busy sales and service environment and self-motivated to achieve performance targets.
* Positive attitude and enjoys working as part of a team.
* A flexible approach, ability to adapt to different people, customers, challenges and ways of working.
* Excellent communicator (both verbal & written), ability to build relationships with a wide range of people.
* Excellent attention to detail and understands the impact of errors on the business and customer.
* Commercially aware and takes responsibility for their own results.
* Proactive and a trend spotter and is confident in feeding back their findings to the business to drive improvement.
* Flexibility to work shifts, including evenings, weekends and bank holidays (operating hours are 8am - 10pm, 7 days a week.)
* IT literate.

Desirable, Skills, Experience and Qualifications:

* Travel and Tourism qualified.
* A passion for Dubai, the Middle East and our other destinations.
* Good English language skills, both written and verbal.


Whether you are customer facing building exciting holiday experiences or behind the scenes really making things happen, our people and our customers are the heart of everything we do.
Our team is passionate and results focussed, but have a lot of fun creating moments for our customers which will last a lifetime.

As a small team you will be required to support all departments when operationally required to do so. This could include our Operations & Customer Services team, Accounts team or Product team.

If you feel you are suited to this role please apply online, the successful applicant will receive a competitive package