Travel Team Leader - Ski Product - South Wales

Salary: £22000 - £25000 per annum + Benefits & Career Progression!
Location: Cardiff
Sector: Sales, Tour Operator, Management
Job type: Permanent
Date posted: 27/02/2018
Job reference: 19559CEM
Contact: Claire Muge
Contact tel: 0161 923 6120
An expanding award winning specialist travel company looking to employ a dedicated and hands-on Team Leader. This ski specialist is an established and successful independent company who are growing into new destinations and are looking for a passionate skier or snow-boarder, with management experience, who can make reservations, and motivate a small team in their Cardiff offices. There is excellent opportunity to make this role your own and grow the team. A competitive basic salary and excellent long term prospects await the successful candidate! If you have drive, along with a passion for travel & ski, and want to prove yourself in a new and exciting role then this is the challenge for you!

* Be a hands on travel manager happy to develop and build your team
* Sale of package holiday products, including both dynamically packaged and tour operator products.
* Keep in touch with product developments and gain an expert inside knowledge of local hotels, flights and transfer options
* Involve yourself in destination training and resort visits
* Attract and engaging new clients.
* Manage relationships with an existing loyal customer base
* To make the most of every single genuine 'sales enquiry' received
* Effectively to maximise revenue and profit.
* Ensure the product sold to our clients and the supporting information is to the highest standard.
* Communicate with clients via e-mail and over the phone.
* Demonstrate total commitment to customer service at every stage
* Ensure all clients return home having had a trip which exceeds their expectations
* Continually strive to maintain a strong reputation for repeat business and client recommendations.
* Manage long-standing supplier relations.
* Keep up to date with travel industry regulations and protocol.
* Embrace the companies ski product and become an expert in the options available to clients including lift passes, ski school and equipment hire
* Working Monday-Friday including some evening (7pm) and weekend work. Hours will change during off-peak season

* Travel industry professional with experience of travel management
* Strong knowledge of travel agency operations and holiday booking processes
* Both tour operator packages and tailor made products.
* An energetic, can-do attitude with a desire to progress yourself individually as well as the business.
* A fast learner who's happy to take initiative
* Good financial acumen with the ability to manage profit margins and cost control.
* Natural organiser, ability to multi-task with high attention to detail.
* Passionate about customer service.
* Able to work calmly under pressure
* Experience of TARSC would be very beneficial for this role

My client is offering a competitive salary in the region of £22-25k plus a performance related bonus.

Please send your CV to or follow the link TO APPLY - For further information please call Claire Muge at Travel Trade Recruitment on 0121 450 9776.

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